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DORA Training - 5mins AI

Digital Operational Resilience Act (DORA) Training

Comprehensive training on the Digital Operational Resilience Act, covering ICT risk management, incident reporting, third-party oversight, and regulatory compliance for financial entities

Why DORA Training Is Critical for Financial Entities

The Digital Operational Resilience Act (DORA) is an EU regulation that entered into force on 16 January 2023 and applies from 17 January 2025, establishing a comprehensive framework for managing ICT-related risks across financial services. DORA mandates that all financial entities must build, maintain, and continuously review their digital operational resilience to withstand, respond to, and recover from ICT-related disruptions and threats.

By harmonizing ICT risk management, incident reporting, operational resilience testing, third-party risk management, and information-sharing arrangements, DORA ensures that financial entities across the EU operate under consistent standards. Failure to comply can result in significant regulatory penalties, reputational damage, and operational disruptions. Financial entities including credit institutions, payment and e-money institutions, investment firms, crypto-asset service providers, insurance and reinsurance undertakings, and other regulated entities must implement robust ICT frameworks and establish clear governance structures.

Why This Training Is Essential for Your Organisation

DORA's scope extends to all entities providing financial services within the EU, creating obligations for ICT risk management frameworks, incident classification and reporting to competent authorities within strict timelines, digital operational resilience testing including threat-led penetration testing (TLPT), management of ICT third-party service providers including critical providers subject to oversight, and arrangements for information-sharing on cyber threats and vulnerabilities.

The regulation emphasizes proportionality, with requirements scaled according to entity size, business profile, risk profile, and complexity of services. Key obligations include implementing comprehensive ICT risk management frameworks with board-level oversight, reporting major ICT-related incidents to authorities, conducting regular resilience testing, maintaining full contractual control and oversight over third-party providers, and participating in information-sharing mechanisms to strengthen collective resilience. Non-compliance can lead to regulatory sanctions, operational failures, and loss of customer trust.

🎯 Learning Outcomes

Understand DORA's Purpose and Regulatory Framework

Explain why DORA was introduced to address digital operational resilience gaps across EU financial services, identify the key regulatory objectives including harmonized ICT risk standards and third-party oversight, recognize the entities in scope from credit institutions to crypto-asset service providers, and understand how DORA integrates with existing regulations like NIS2, GDPR, and PSD2.

Implement ICT Risk Management Frameworks

Design and deploy ICT risk management frameworks aligned with DORA Chapter II requirements, establish governance structures with clear board-level accountability and three lines of defense, identify, classify, and document all ICT systems and dependencies, implement business continuity and disaster recovery plans with regular testing, and apply proportionality principles based on entity size and complexity.

Manage ICT Incidents and Reporting Obligations

Classify ICT-related incidents using criteria such as clients affected, data loss, duration, and geographical spread, report major incidents to competent authorities within required timelines including initial, intermediate, and final reports, maintain comprehensive incident registers documenting all ICT-related incidents and cyber threats, and establish incident response procedures including root cause analysis and lessons learned.

Conduct Digital Operational Resilience Testing

Perform vulnerability assessments, scenario-based testing, and other testing methods proportionate to risk, conduct advanced testing including threat-led penetration testing (TLPT) for significant entities, identify critical functions and develop testing plans that assess people, processes, and technology, and implement remediation actions based on testing findings within defined timelines.

Oversee ICT Third-Party Service Providers

Maintain registers of all ICT third-party arrangements identifying critical services, ensure contracts include key provisions on access, audit, termination rights, and sub-outsourcing controls, monitor third-party performance through KPIs and regular reviews, and understand the oversight framework for critical third-party service providers including designation and supervision by Lead Oversight Authorities.

Participate in Information Sharing and Prepare for Compliance

Engage in information-sharing arrangements to exchange cyber threat intelligence and best practices, prepare for regulatory supervision including onsite inspections and information requests, ensure cross-border cooperation between home and host competent authorities, and implement governance structures that embed resilience across all levels of the organization.

📋 Course Modules

Introduction to DORA and the Need for Digital Resilience

Understand why DORA was introduced to harmonize ICT risk management across EU financial services. Learn the regulation's entry into force on 16 January 2023 with application from 17 January 2025. Recognize DORA's objectives including comprehensive ICT risk management, incident reporting, resilience testing, third-party oversight, and information sharing.

Scope and Applicability

Identify entities in scope including credit institutions, payment institutions, investment firms, crypto-asset service providers, insurance undertakings, and other financial entities. Understand ICT third-party service providers including critical providers subject to oversight. Apply proportionality based on size, business profile, risk profile, and complexity. Recognize interactions with NIS2, GDPR, PSD2, and other regulations.

ICT Risk Management Framework

Implement governance structures with management body accountability and three lines of defense. Identify and document ICT systems, data flows, and dependencies. Develop business continuity and disaster recovery plans with regular testing and updates. Manage ICT assets, configurations, and vulnerabilities. Apply proportionality ensuring frameworks match entity size and complexity.

Incident Management, Reporting, and Testing

Classify ICT-related incidents using criteria including clients affected, duration, data loss, and geographical spread. Report major incidents to competent authorities within required timelines. Maintain incident registers documenting all ICT incidents and cyber threats. Conduct digital operational resilience testing including threat-led penetration testing (TLPT) for significant entities.

Third-Party Risk and Outsourcing Oversight

Maintain registers of all ICT third-party arrangements identifying critical services. Ensure contracts include key provisions on access, audit rights, termination, and sub-outsourcing controls. Monitor third-party performance through KPIs and regular reviews. Understand oversight framework for critical providers including designation by ESAs and supervision by Lead Oversight Authorities.

Governance, Implementation, and Cross-Border Supervision

Establish board-level accountability for ICT risk with management body oversight. Embed resilience across all organizational levels through training and awareness programs. Prepare for regulatory supervision including onsite inspections and information requests. Ensure cross-border cooperation between home and host competent authorities for entities operating across multiple jurisdictions.

Future Trends and Collective Resilience

Participate in information-sharing arrangements to exchange cyber threat intelligence and best practices. Anticipate evolution of DORA technical standards through Regulatory Technical Standards (RTS) and Implementing Technical Standards (ITS). Embrace collective resilience by collaborating across the financial sector. Prepare for convergence of ICT resilience with broader operational and cyber security frameworks.

👥 Role-Based Best Practices for DORA Compliance

Board Members and Senior Management

Approve and oversee ICT risk management frameworks ensuring board-level accountability
Define ICT risk appetite and ensure it aligns with overall business strategy and risk profile
Allocate sufficient resources for implementing and maintaining digital operational resilience
Review major incident reports and testing results, ensuring lessons learned are embedded

ICT and Cybersecurity Teams

Implement and maintain comprehensive ICT risk management frameworks aligned with DORA Chapter II
Classify and report major ICT-related incidents to competent authorities within required timelines
Conduct regular digital operational resilience testing including TLPT for significant entities
Monitor ICT third-party service providers through KPIs, audits, and regular performance reviews

Risk and Compliance Teams

Maintain registers of ICT systems, third-party arrangements, and critical service providers
Ensure contracts with ICT third parties include all mandatory provisions on access, audit, and termination rights
Document all incidents in incident registers and track remediation actions with defined timelines
Coordinate regulatory reporting and respond to competent authority information requests

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Why fintech leaders love us

"5Mins.ai provides a readymade solution that allows me to provide tailored, up-to-date training to the entire firm while I build out our compliance function. It's scalable, efficient, and gives me reassurance."

Abdul Gofur

Head of Compliance & Anti-Financial Crime

"With 5Mins, compliance is no longer a box-ticking exercise. Continuous, bite-sized learning keeps employees vigilant while freeing our compliance team to focus on strategy. For fast-scaling fintechs, it's transformative."

Will Mason

Founder & CEO

"The platform doesn't just deliver information — it changes habits through spaced repetition, gamification, and relevance. 5Mins' approach of continuous micro-reinforcements creates a compliance foundation that can withstand scrutiny."

Udayan Goyal

Co-Founder

"Employees actually engage with compliance training voluntarily rather than dreading it."

Ed Lascelles

Partner

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Digital Operational Resilience Act (DORA) Training - FAQ

Frequently Asked Questions

Which entities are covered by DORA and when does it apply?

DORA applies to a wide range of financial entities operating in the EU, including credit institutions, payment institutions, account information service providers, electronic money institutions, investment firms, crypto-asset service providers, central securities depositories, central counterparties, trading venues, trade repositories, managers of alternative investment funds, management companies, data reporting service providers, insurance and reinsurance undertakings, insurance intermediaries, institutions for occupational retirement provision, credit rating agencies, administrators of critical benchmarks, crowdfunding service providers, and securitisation repositories. The regulation entered into force on 16 January 2023 and applies from 17 January 2025, giving financial entities time to build compliance programs and implement the required ICT risk management frameworks.

What are the key requirements for ICT risk management frameworks under DORA?

DORA Chapter II mandates that financial entities establish comprehensive ICT risk management frameworks with clear governance structures including management body accountability, documented policies and procedures, and three lines of defense. Key requirements include identifying and documenting all ICT systems, data flows, and dependencies; implementing ICT security policies covering network security, access controls, and encryption; developing business continuity plans and disaster recovery strategies with regular testing; managing ICT assets, change management, and patch management; conducting regular risk assessments and vulnerability scans; and applying proportionality so that frameworks match the entity's size, business profile, risk profile, and complexity of services. The management body must approve the ICT risk management framework and review it at least annually.

How must financial entities classify and report ICT-related incidents?

Financial entities must classify ICT-related incidents based on criteria including the number of clients or financial counterparts affected, duration of the incident, geographical spread, data losses incurred, criticality of services affected, and economic impact. Major incidents must be reported to the relevant competent authority using a structured process: an initial notification as soon as possible after detecting the incident, intermediate reports when the status changes significantly or upon request, and a final report including root cause analysis, impact assessment, and corrective measures taken. Entities must also maintain a register of all ICT-related incidents documenting details of each incident, cyber threats encountered, and near misses. Timely and accurate reporting enables regulators to monitor systemic risks and coordinate responses to widespread incidents.

What are the obligations for managing ICT third-party service providers under DORA?

DORA requires financial entities to maintain a comprehensive register of all ICT third-party arrangements, clearly identifying those supporting critical or important functions. Contracts with ICT third-party service providers must include key provisions on full access and audit rights, termination rights with and without cause, notice periods and exit strategies, sub-outsourcing requirements including prior approval, and service level agreements with defined KPIs. Entities must conduct due diligence before entering arrangements, continuously monitor performance through regular reviews and audits, and ensure the right to terminate if providers fail to meet contractual obligations or comply with applicable laws. Critical third-party service providers are subject to direct oversight by Lead Oversight Authorities designated by the European Supervisory Authorities (ESAs), which conduct inspections, request information, and can issue recommendations. This oversight framework aims to mitigate concentration risk and ensure the resilience of services on which multiple financial entities depend.

Digital Operational Resilience Act (DORA) Compliance Training

Achieve DORA compliance with bite-sized ICT resilience training.

With 5Mins.ai, Digital Operational Resilience Act requirements become snack-sized videos employees watch.

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Live dashboards prove compliance in a single click.
Super-short 3–5-minute lessons keep learning efficient.

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