Retail training that fits around every shift

Microlessons store, warehouse and field teams finish on their phone, with no company email needed.Onboard new starters automatically from your HR system, and see every store on one dashboard.

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A retail team member completing 5Mins retail staff training on her phone
RetailCPD CertifiedAccredited courses

Trusted by retail, consumer and frontline brands

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Paris Baguette Wild Nutrition The Urban Chocolatier Balanced Body FIGS Eribe Knitwear Big Fang Collective Permanently Unique Millennium Hotels Gorilla Glue UK
The problem

Why traditional retail training fails

Store teams are on their feet, on rotas and often new to the job.
Training built for a desk can't keep up.

See what this looks like with 5Mins AI

Training pulls people off the floor

Shop-floor, warehouse and field teams can't sit at a desk for an hour. Training gets squeezed in or skipped, and store managers end up chasing.

Disjointed systems across brands

Each store, brand and country trains its own way, in its own system. People aren't clear what's relevant, and nobody sees the full picture.

DVDs and paper sign-offs

Health and safety videos, policies sent out to sign, and out-of-date content. Staff click through to pass, then freeze when a customer disputes a refund.

Sales skills left to chance

Store teams need sales and phone skills, but mandatory training takes up all the time.

One platform

Compliance that sticks, and skills that drive sales

Keep every store safe and compliant, and give your teams the skills to serve customers well.

Complete retail compliance

Role-specific, bite-sized training for stores, stockrooms and food counters.

  • Health and safety, food safety, licensing and GDPR
  • 90+ ready-to-assign retail courses
  • Automated enrollment from BambooHR, HiBob or one of 100+ HRIS platforms, plus reminders and refreshers
Explore compliance training

Beyond compliance: upskilling

Personalized learning paths for every role, from new starter to store manager.

  • Customer service, sales and leadership skills
  • Your own SOPs, product guides and store maps, turned into lessons with AI Studio
  • 20,000+ microlessons from 200+ expert instructors
Explore skills-based training

Engagement that works

A TikTok-style feed that drives 6-10x higher engagement than a legacy LMS.

  • Points, streaks and leaderboards
  • iOS and Android apps, with mobile number sign-in
  • Quizzes, certificates and real-time progress
Explore the learning experience
Zero admin

Automate store training and focus on customers

Spend less time chasing completions and more time on the shop floor. 5Mins handles enrollment, reminders and reporting for every store.

  • Enroll new starters automatically from your HR system, and run annual refreshers by role, region or cohort
  • Nudge staff by email, push and Slack before due dates
  • See who's completed, at risk or overdue in every store
Explore Automations
Recurring enrollments re-assigning an annual compliance refresher automatically

Enroll and re-enroll staff automatically, based on their role and region.

Store briefings

Turn campaign updates into store-ready training

Product launches, store SOPs, fire exit maps and policy changes move fast. AI Studio builds trackable microlessons from your documents and images, and you can edit everything before publishing.

  • Turn a briefing, SOP or guide into a video in about 10 minutes, using your own images
  • Publish in 20+ languages at the same time
  • See which stores have completed every briefing
Explore AI Studio
Customer conversations

Practice the conversations that matter on the shop floor

From a disputed refund to an ID check at the till, Roleplays let staff rehearse real customer scenarios with an AI character, then get a score and coaching feedback.

  • Refunds, returns and complaints
  • Alcohol sales and ID checks
  • Product recommendations, upselling and phone skills
Explore Roleplays
Use cases

How 5Mins transforms retail training

Store compliance

Health and safety, fire safety, food hygiene and licensing, assigned by role.

Annual refreshers

Re-enroll staff automatically every 12 months, with reminders before every due date.

Audit readiness

Every enrollment kept with full history, plus an audit log and one-click reports.

One standard for every store

The same training and the same records across every store, brand and country.

Assigning a compliance course from the 5Mins library to a retail team
Why switch

5Mins vs traditional training

What changes when retail training fits into 5 minutes a day.

 5MinsTraditional training
Content formatTikTok-style microlessonsLong 1-hour courses
Device experienceMobile first, with iOS and Android appsDesktop first
Time to competenceDays to weeksWeeks to months
EngagementGamified, with 6-10x higher engagementLow, with drop-off after 15 minutes
CustomizationReady-made courses plus your own contentOff-the-shelf only
Admin burdenAutomated and audit-readyManual and fragmented
RetentionHigh, reinforced with quizzes and practicePoor, with compliance fatigue
ScalabilityPersonalized by role and regionOne-size-fits-all
90+retail-ready courses, ready to assign
6-10xhigher engagement than a legacy LMS
3-5xfaster onboarding for new and seasonal staff
Customer stories

Why retail and frontline leaders choose 5Mins

Bakery café chain
80%

less onboarding training time, from over 5 hours to 90 minutes

93%+external audit scores across all locations
1,000+employees across multiple UK locations

Our team can complete a lesson or two at a time, with headphones on, on the train or the bus to work.

Dimitar Dimitrov
Dimitar DimitrovTraining Manager, Paris Baguette UK
Read the Paris Baguette story
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Your questions answered

Frequently asked questions

Everything retailers and multi-site store operators need to know about training with 5Mins.

What retail training does 5Mins offer?

5Mins covers retail health and safety, manual handling, fire safety, first aid, food safety and allergens, licensing and responsible alcohol sales, the Consumer Rights Act, PCI DSS, fraud awareness, GDPR and harassment prevention. That's 90+ retail-ready courses inside a library of 500+ accredited compliance courses, plus leadership and skills training, all in microlessons staff finish on their phone.

How does 5Mins handle high staff turnover and seasonal hiring?

New starters are enrolled automatically when they join, synced from BambooHR, HiBob or one of 100+ HRIS platforms, and can sign in with a mobile number if they don't have a company email. Microlesson onboarding pathways get new and seasonal staff productive 3-5x faster, and managers see each person's progress without chasing.

What completion rates does 5Mins achieve for retail teams?

95%+. Microlessons take about 5 minutes and work on any phone, so staff finish them on a break or before a shift instead of being taken off the shop floor for an hour. Paris Baguette cut onboarding training from over 5 hours to 90 minutes, with 93%+ external audit scores.

How does 5Mins keep training consistent across stores, brands and countries?

One platform covers every store, brand and region. Automations assign the right training by role, region or custom field, and content can be published in 20+ languages. The Compliance Dashboard shows who's completed, at risk or overdue, so area and regional managers know where to focus without waiting for manual reports.

Can staff without a company email or desktop use 5Mins?

Yes. Learners use the 5Mins iOS and Android apps or a browser, and frontline staff can sign in with their mobile number and a company access code. Reminders go out by email, push and Slack before every due date.

Does 5Mins offer food safety and allergen training for retail?

Yes. Food Safety Levels 1, 2 and 3, Food Allergies, and HACCP Levels 1, 2 and 3 for UK teams, with EU versions of core food safety and allergen courses. Licensing and Responsible Sale of Alcohol courses support stores that sell alcohol.

What security and loss prevention training does 5Mins provide?

Fraud Awareness and Prevention, Preventing Identity Theft and PCI DSS help staff protect customers and card payments. Conflict Management and Workplace Violence and Wellbeing prepare teams for difficult situations, and Martyn's Law and Venue Security covers protective security for larger sites. You can also turn your own loss prevention procedures into trackable microlessons with AI Studio.

Does 5Mins include retail sales and customer service training?

Yes. Alongside compliance, 5Mins includes 20,000+ microlessons from 200+ expert instructors across 19 business academies, including sales, plus leadership courses for store managers. Roleplays let staff practice complaints, refunds and sales conversations with an AI character, then get a score and coaching feedback.

Can I build my own store and campaign training with AI Studio?

Yes. Upload a product guide, promotion brief, merchandising standard or store procedure, and AI Studio turns it into a structured, trackable microlesson. Add your own images, such as a fire exit map, and edit everything before publishing. Most documents become a video in about 10 minutes, you can publish in 20+ languages at the same time, and your documents are never used to train AI models.

How quickly can a retailer get started with 5Mins?

Most customers are live in 2-4 weeks. You can assign ready-made courses straight away, connect one of 100+ HRIS platforms for automatic enrollment, and invite staff in bulk by CSV. You can also start with a free trial, with no credit card needed.

Can staff sign policies digitally?

Yes. Add an e-signature to any course, so staff confirm they have read and understood a policy. The signature is stored in their Learning Record, so you can drop paper sign-offs.

Is it safe to use AI Studio with our company documents?

Your documents are never used to train AI models. 5Mins is ISO 27001 certified and EU-hosted, with SSO on all plans. AI Studio is part of the training platform, so your IT team stays in control of who uses it.

We already have an LMS. Can we start small?

Yes. Courses can run in your existing LMS as SCORM, or you can start with a pilot for one brand or country and expand from there.

Train every store without taking staff off the floor

95%+ completion, automated onboarding and audit-ready records for every store. See why retail and frontline teams trust 5Mins to keep staff safe, compliant and confident with customers.