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How Delamode Shifted Compliance Training from a Tick-Box Exercise to Real Engagement

Discover how Delamode transformed mandatory training across 350+ employees with bite-sized courses, reducing admin workload and driving proactive learner ownership.

Statistics Boxes
350+
Employees Trained Across
Multiple Business Units
100%
First Aid Training Moved
Online, Replacing External Providers
12-Month
Automated Course Recurrence
Eliminating Manual Reassignment

The Challenge: A Dated Platform Was Creating More Work, Not Less

When Delamode's HR team assessed their existing compliance training setup, the problems were clear. The previous platform, while similar in concept, felt dated and was difficult to manage. It ran on a credit-based pricing model that made costs unpredictable β€” a real pain point when budgets had to be shared across multiple business units.

The back-end administration was clunky, and reporting was a constant struggle. Pulling the data needed to track compliance was time-consuming, and sometimes the team simply couldn't get the information out at all. For a business split across multiple locations, each with its own leadership structure, the inability to produce clear, consolidated reports was a serious obstacle.

Perhaps the biggest challenge was that line managers had zero visibility over their teams' training progress. That meant the entire burden of chasing completion fell on the HR team β€” just two people managing compliance for 350 to 400 employees. Without manager support, generating reports and following up on outstanding training became a relentless, manual task.

The team also relied heavily on external training providers for mandatory programmes, which added both cost and coordination overhead. And culturally, there was a problem too: the conversation around compliance training was overwhelmingly negative. Employees saw it as a chore β€” something to be endured rather than engaged with. Something had to change.

 
Industry
Logistics & Supply Chain
 
No. of employees
350 – 400
 
Location
Braintree, Essex, UK
 
About: Delamode Group is a leading international freight management and third-party logistics company, founded in 1988. Operating from over 31 sites across the UK and Europe β€” including the UK, Bulgaria, Lithuania, Estonia, Romania, Serbia and more β€” the Group employs over 1,000 people. Delamode provides road, air and sea freight forwarding, e-commerce fulfilment, fashion and retail logistics, and port-centric warehousing services to major retailers including Tesco, John Lewis and Amazon.
Delamode Case Study - Compliance Training Transformation

From Tick-Box Exercise to Real Employee Ownership

How Delamode Transformed Compliance Training Across 350+ Employees with 5Mins.ai

The Transformation: Streamlined, Engaging Compliance

BEFORE
😀 Dated platform that was difficult to manage with a clunky back-end
πŸ’Έ Cumbersome credit-based pricing model with unpredictable costs across business units
πŸ“Š Time-consuming reporting β€” sometimes couldn't get the data out at all
πŸ™ˆ Line managers had no visibility of their teams, putting all pressure on HR
πŸ˜” Negative conversations around training β€” seen as a chore to complete
β†’
AFTER
⚑ Modern, engaging platform with bite-sized courses that appeal to a younger workforce
πŸ’° Straightforward pricing β€” clear annual costs easily shared across business units
πŸ“ˆ Clear, easy-to-understand reporting with no data manipulation needed
πŸ‘₯ Managers have full team visibility with nudges, dividing the workload across the business
πŸ™‹ Employees proactively asking for courses to be reassigned β€” unprecedented ownership

Why It Works: From Chasing Compliance to Driving Engagement

πŸ‘€ Manager Visibility & Shared Workload

With managers able to see their team's progress and send nudges directly, the compliance workload is divided into smaller, manageable chunks β€” taking the pressure completely off the HR team managing 350-400 people.

πŸ” Automated Course Recurrence

Mandatory training is set to repeat every 12 months automatically β€” no more manually adding courses each year. A massive time-saver that ensures nothing falls through the cracks.

πŸ₯ External Provider Replacement

Low-risk mandatory programmes, especially first aid training, have been moved entirely onto the platform β€” eliminating external provider costs and the time spent coordinating those sessions.

🧠 Real Behaviour Change

Employees now ask to revisit courses, seek help understanding topics they've struggled with, and proactively request reassignment after missed deadlines β€” shifting compliance from a tick-box exercise to genuine understanding and accountability.

Testimonial Quote
"
It's shifted compliance training from a tick-box exercise to something that really does generally support understanding, accountability, and better outcomes for the business.
"
Carol Wraight
Carol Wraight
Head of People, Delamode
CTA Section - Delamode Training

Ready to Transform Your Compliance Training Like Delamode?

Stop chasing employees to complete mandatory training. Discover how to engage 350+ employees across multiple business units with bite-sized compliance courses that drive real accountability β€” not just tick-box completion. Talk to one of our learning experts today.

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