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How Greenphire Achieved 95% Setup Time Reduction in Sales Training

From resource-intensive coaching to expert-led micro-learning: A scalability success story

 

 

Statistics Boxes
95%
Reduction in
Setup Time
100%
Elimination of Manual
Tracking Spreadsheets
3+
Hours Saved Per
Training Session

The Challenge: Traditional Training Wasn't Working

When Greenphire's sales leadership faced post-acquisition growth, they discovered a scaling problem: the team needed to train more salespeople but had no sustainable way to deliver quality sales development. The company was struggling with training approaches that felt more like administrative burdens than genuine skill-building opportunities.

The existing programme was consuming massive resources with questionable results.

Sales reps were expected to participate in lengthy one-on-one coaching sessions, but there was no systematic way to track skill development or ensure consistent quality across trainers. "It takes so much preparation to do it," the sales leader recalls. "When you're coaching or training, you want to do it in a way that's repeatable, but it has to be fresh. So that's pressure on the person who's giving the training."

The manual approach meant conducting multiple training sessions for different team members, with over three hours of preparation work required for each session. Even worse, engagement was inconsistent, and the method simply couldn't scale with their growing workforce. "You have to do like it takes so preparation to do it, right? Because when you're coaching or training, you want to do it in a way that's repeatable, but it has to be fresh."

This inefficient cycle was draining resources, overwhelming trainers, and failing to deliver the conversation-focused sales skills the company needed. Something had to change.

 

 

 
Industry
Life Sciences Financial Technology
 
No. of employees
50 - 200
 
Location
Philadelphia, US
 
About: Greenphire is a leading provider of clinical trial payment solutions, specialising in financial technology for the life sciences industry. They focus on streamlining payment processes for clinical research, helping pharmaceutical companies, CROs, and research sites manage participant payments and investigator fees more efficiently. With a growing post-acquisition team, they needed scalable training solutions to maintain their high standards of customer engagement and solution-focused selling.
Greenphire Case Study - Sales Training Transformation

How Greenphire Achieved 95% Setup Time Reduction in Sales Training

From resource-intensive coaching to expert-led micro-learning: A scalability success story

The Solution: From Ad-hoc Sessions to Scalable Sales Training

BEFORE
3+ hours preparation per training session
👥 One-on-one sessions only
📊 Manual spreadsheet tracking
No scalable training system
🔄 Repetitive delivery for different team members
AFTER
One-time annual setup process
🎯 5-minute expert-led modules
📈 Automated progress tracking
🏆 Competitive leaderboards & gamification
🌐 Unlimited scalability for growing teams

Why It Works: The Hidden Benefits

🏆 Leadership Philosophy Shift

Moved from directive training to empowered learning, creating ownership mentality where sales reps take responsibility for their improvement.

🎮 Competitive Engagement

Leaderboards created healthy competition amongst sales teams, with managers actively promoting their teams to climb rankings.

🎯 Expert Content Library

Access to professional sales trainers and conversation specialists, reducing dependency on internal trainer availability and expertise.

💰 Resource Efficiency

95% reduction in setup time and 100% elimination of manual tracking spreadsheets, freeing up management for revenue-generating activities.

Testimonial Quote
"
We wanted to enable our salespeople to have real conversations with our customers through the art of conversation, listening and reflecting. 5Mins takes the pressure off - it's like the Duolingo of the corporate space. I wish I kind of came up with it. It's so cool.
"
Richard McCann
Richard McCann
Global VP of Clinical Site Payments & Data Analytics
CTA Section - Leadership Training

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