How Student Cribs moved from outdated systems to modern, mobile-first learning

When Student Cribs' Compliance Manager evaluated their training approach, they uncovered a significant efficiency problem: their clunky e-learning system was consuming enormous amounts of time for both administrators and employees.
"Previously it was all done via e-learning through another web portal, and it was very time consuming," explains Peta Smallman, Compliance Manager at Student Cribs. "One training session could take an hour and a half, which is very time consuming to take a maintenance operative out of doing their daily job to sit down and do training."
The administrative burden was equally problematic. Peta had to manually check each individual profile to see who had passed which courses. "You'd have to go into each individual profile and see where they're at, and then store that data into an Excel spreadsheet." There was no collective reporting—everything required tedious manual tracking.
Student Cribs was also juggling two to three separate platforms for financial, cyber, and legal compliance. Employees couldn't access training on their phones, forcing them to dedicate entire days—sometimes two—to complete annual training requirements. The chasing was relentless, involving end users, line managers, and scheduling desk space.
The old system featured 40-minute PowerPoint presentations with questions at the end that employees couldn't remember. This fragmented approach was preventing efficient compliance management whilst failing to deliver an engaging learning experience. Something had to change.