What is AI role play training?

It's practice for real conversations. People talk to a realistic AI character, out loud or by typing, and get a score and coaching feedback when they finish. In 5Mins, Roleplays are part of AI Studio and come with the Advance and Accelerate plans.

What conversations can people practice?

Start with 100s of pre-built conversation templates across compliance and risk, customer support, customer success, service and hospitality, leadership, and sales. They cover moments like a fake IT support call, a customer complaint, a tough performance review, and a cold call to a CFO's assistant. Practice any of them now, or customize a copy for your team.

Can we build roleplays for our own scenarios?

Yes. Describe the conversation in a few sentences, and AI drafts the scenario, persona, and scoring rubric for you to review. You can add your own policies and scripts, or upload a call recording of up to 25 MB and it's transcribed for you automatically.

How are attempts scored?

AI scores every attempt out of 100 against the roleplay's rubric: the skills that matter in that conversation, such as active listening, empathy, tone, and setting a clear next step. People get coaching feedback on each criterion, and there's no pass or fail mark, so they can keep practicing until it feels natural. You can download a session as audio and mark strong attempts as model examples for the rest of the team.

Can we set our own scoring criteria?

Yes. When you build a roleplay, AI drafts the scenario, persona, and scoring rubric, and you can edit every criterion before anyone practices. You can also customize a copy of any ready-made roleplay, so attempts are judged against your own policies and standards.

Where do Roleplay results show up?

Roleplay scores and coaching feedback sit alongside assessment and situational test results as evidence of skill in Reporting & Insights. Pair them with Skills-based training to map the skills each role needs and track how they grow.

Can we use Roleplays for sales training?

Yes. Reps practice cold call openers, discovery, price objections, competitive deals and renewal risk with an AI character, out loud or by typing. Every attempt is scored out of 100 with coaching on each criterion. Start from 100s of pre-built conversation templates, or build one from a real call recording of up to 25 MB.

AI Role Play Training for Sales, Service and Leaders

Practice real conversationswith AI Roleplaysbefore they happen for real

Your people talk through tough moments with a realistic AI character, then get a score and coaching on what to say next time. Start with 100s of pre-built conversation templates or build your own.

4.6

4.7

Talk it through, then get coached

A safe place to get it wrong, so the first try isn't with a real customer or colleague.

Speak to a realistic AI character, or type your answers

Switch on hints from an AI coach when you need a nudge

Get a score and coaching feedback after every attempt

Explore AI Studio

Describe the conversation, and AI builds the roleplay

Write a few sentences about the situation. AI drafts the scenario, persona, and scoring rubric, and you review every part before anyone practices.

Add your policies and scripts, or upload a call recording to transcribe

Start from templates for cold calls, complaints, performance reviews, and social engineering

Customize a copy of any ready-made roleplay for your team

"We wanted our salespeople to have real conversations with customers, built on listening and reflecting. 5Mins takes the pressure off the people delivering the training. It's like the Duolingo of the corporate world."

Richard McCannGlobal VP of Clinical Site Payments & Data Analytics, Greenphire

Every attempt scored against a clear rubric

Each roleplay has a rubric: the skills that matter most in that conversation. When someone finishes, AI scores the attempt out of 100 against each criterion and explains what to do differently next time.

A score out of 100, built from criteria like active listening, empathy, tone, and setting a clear next step

Coaching feedback on every criterion, with no pass or fail mark, so people keep practicing

Set your own rubric: edit the criteria AI drafts, so every attempt is judged against your standards

Scores and coaching feedback sit in Reporting & Insights as evidence of skill

See how results are reported

Compliance & risk

Hold the door, I forgot my passStay polite and keep the staff entrance shut.
Urgent overseas transferAsk the right questions before money leaves today.

Customer support

Charged twice for the rentOwn the mistake and fix what you can today.
Fourth call, still not fixedTake ownership when a customer wants a manager.

Customer success

After the outageRebuild trust with a key customer without passing the blame.
Prove the value at a business reviewShow a finance director what they've achieved before renewal.

Service & hospitality

Allergy at the tableReassure a diner with a severe nut allergy and get the order right.
Overbooked on a wedding weekendCalm a guest whose room was given away and find a fix.

Leadership

Extending a probationShare the news with a clear plan to pass.
Raising repeated latenessAddress late starts with a well-liked team member.

Sales

Get past the gatekeeperEarn a meeting with the CFO through their assistant.
Renewal on the fenceSave an annual renewal after usage dropped 40%.

Plus a few just for fun, from a sink-or-swim investor pitch to a spy mystery. Practice any roleplay as it is, or customize a copy for your team.