The UK consumer credit market operates under some of the world's most stringent regulatory frameworks, with the FCA taking an increasingly tough stance on firms that fail to meet their obligations. Recent years have seen significant penalties imposed on major lenders, with fines reaching into the hundreds of millions for systemic failures in treating customers fairly.

Beyond financial penalties, non-compliance can result in loss of authorization, reputational damage, and senior manager accountability under the Senior Managers and Certification Regime. For firms operating in this space, understanding and implementing CONC requirements isn't just about avoiding sanctions—it's about building sustainable business practices that protect vulnerable consumers while maintaining competitive advantage through ethical operations and customer trust.