Case Study: How Kuda’s L&D increased onboarding module completion rates by 40%, generated a 150% ROI, and promoted an inclusive learning culture with 5Mins.ai
5Mins.ai is not just a platform for us—it's a collaborative partner. They genuinely listen to our needs and help us adapt content to meet our evolving objectives.
Chew Ann-Jee
Head, Talent Management & Development @ PayNet
Introduction
PayNet is a leading payment solutions provider in Malaysia that specializes in streamlining financial transactions for businesses. They offer services like real-time payments, fraud prevention, and seamless integration with various financial systems to help businesses improve payment efficiency and security.
As a technology-focused company in the financial sector, PayNet recognizes the importance of keeping their team's skills current in a rapidly evolving landscape. The company was seeking to integrate continuous learning into its corporate culture and identify a solution that could be both effective and cost-efficient. With the challenge of keeping employees engaged in a rapidly evolving tech landscape, PayNet turned to 5Mins to address skill gaps, foster a culture of continuous learning, and drive AI literacy within the organisation.

Challenges
Prior to 5Mins, PayNet was using a variety of traditional learning platforms, but they struggled with employee engagement and the ability to adapt quickly to new topics, particularly in the fast-changing world of AI. They needed a solution that would be cost-effective, allow for continuous feedback, and most importantly, engage employees on a daily basis with relevant, bite-sized content.
The Solution: How 5Mins.ai Transformed Learning at PayNet
5Mins was integrated into PayNet's Learning and Development (L&D) strategy as a complementary microlearning platform. The company used 5Mins to:
Offer tailored bite-sized training programmes
The platform was used to tailored learning specific paths and programmes, targeting areas where employees required upskilling. Additionally 5Mins.ai's AI powered system made understanding skill gaps and training needs seamless, saving the paynet team hours in admin effort.
Foster learning in the flow of work
PayNet enabled employees to incorporate 5Mins into their daily routine, ensuring seamless access through both mobile and desktop platforms. Given the bite-sized nature of the content, employees were easily able to make learning a part of their days as opposed to a blocker in their day.
Create a feedback loop
By gathering feedback from employees and managers, PayNet could continuously refine learning content, ensuring it remained relevant and impactful.
Key Outcomes:
Increased Engagement with Curated Learning Paths
5Mins rolled out a curated training path for Paynet, which led to a significant 200% increase in engagement, demonstrating the effectiveness of targeted learning paths tailored to the interests of employees. This level of engagement underscored the value of using 5Mins to create a focused and relevant learning experience.
Cost Effectiveness
One of the standout benefits was the cost savings. PayNet was able to consolidate its learning platforms and initiatives to 5Mins.ai, resulting in huge amount of cost cut around training.
Global Perspective and Agility
5Mins provided PayNet with a global perspective on learning trends, enabling them to make informed decisions and adapt to new challenges swiftly.
AI Adoption and Literacy
5Mins.ai's AI training programme not only drove significant engagement but also reinforced the importance of AI literacy in the workplace. Through the 5Mins platform, PayNet was able to integrate AI learning with internal knowledge-sharing sessions and other initiatives, creating a holistic approach to developing AI competence within the organisation
Impact
The introduction of 5Mins.ai into PayNet's workflow has been transformative. Employees responded enthusiastically to the bite-sized learning modules, noting how the platform's tailored content was both engaging and practical. The ability to provide real-time feedback enabled PayNet to refine and enhance their training materials continuously, ensuring alignment with employee needs and company objectives. This feedback loop has helped establish a culture of learning that is both adaptive and future-focused

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