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Zoom integration FAQs


I can’t see any event, all I see is the “Connect to Zoom” page. What can I do?

In order to start using the Events feature, you want to ensure that relevant people have been granted Admin access to Zoom. 

To start creating events, click on “Connect to Zoom”, and use any Zoom account that you have. In future, you would be able to connect to MS Teams and Google Meet.


How many users can I invite? allows Admins to invite as many users they wish. However, please take into account may Zoom have restrictions depending on your plan/package

For example, if the host has a free Zoom account, the limit is 100 users per meeting. 


Which users can I invite?

Every user in your organisation can be invited. Even those who were invited to but haven't fully activated their accounts.


Can I invite users outside my organisation?

No. This feature is restricted for users who are part of your organisation. 


How long can meetings be? allows meetings of up to 8 hours. However Zoom has restrictions depending on your plan/package.

For example, if the host has a free Zoom account, the limit is 40 minutes per meeting. 


I shared an event link using the Copy URL button, but users are getting a 404 page, why is that happening? 

Users can only join an event if they were invited. This doesn’t apply to admins, who may access any event.


Until when are hosts allowed to edit an event?

Hosts can update any event information until the event starts. Once the event has started, admins can only edit the invitee list. 


When can hosts start an event?

Hosts can start the event whenever they please, regardless of the set start time. 


When are invitees allowed to join the meeting?

Invitees can join 10 minutes before the event’s start time, or once the host starts the meeting. If the Zoom Waiting room is enabled, invitees won’t be able to enter the meeting until the hosts starts it.


When are users asked to enter a passcode?

This depends on the settings in the host's Zoom account. If the “Embed passcode for one-click join” option is activated, the passcode won't be required, It will be automatically embedded in the event’s url. 

If you prefer users to enter the passcode, turn that setting off. For more information, see the Zoom support page.


When is the attendance report ready?

Once the event has ended, you can see which users attended the event by going to either:

  • Your event’s page 
  • “Previous” events 

There, you will find a button to download the attendance report.

Additionally, once the event finishes, you should receive an email with the attendance report. 


Who/What will be shown in the attendance report? 

The report will be a list with the name, email address and team of the users that joined the meeting. A user is considered to have joined when they clicked on the "Join Event" button. Since admins can access any events, even when not invited, you may see them in the report if they attended.


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