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Electronic Communications training

Six microlessons on electronic communications as records, email as business correspondence, retention and monitoring, off-channel risk, information security and conduct, with situational tests and a certificate of completion.

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Electronic Communications (UK) course preview
6Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Compliance teams that chose 5Mins

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Collingwood nsave ICAB Delamode LOQBOX Kennedys GSK Student Cribs Millennium Hotels Paris Baguette
  • 2Assessments
  • 6Microlessons
  • IncludedCertificate of completion
About this course

What the Electronic Communications course covers

This course covers professional electronic communications for regulated firms in six microlessons. It covers why every email, message and call is a business record, treating email as business correspondence, recording, retention and monitoring under SYSC 10A, the risk of using unapproved off-channel apps, information security in everyday messages, and each person's responsibility for professional conduct on every channel.

Learning outcomes

What your people will be able to do

  • Use a pre-send check to write clear, factual emails that stand up as records
  • Use only approved communication channels so messages are recorded and retrievable
  • Follow recording and retention rules so records can be found quickly
  • Spot phishing, suspicious attachments and wrong recipients, and report incidents promptly
  • Send sensitive data securely using encryption or approved file transfer
  • Take personal responsibility and check with compliance before sending a risky message
Course contents

6 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1Why Electronic Communications Matter
2Email as Business Correspondence
3Retention and Monitoring
4Approved Systems and the Risk of Going Off-Channel
5Information Security in Everyday Communications
6Professional Conduct and Individual Responsibility

  1. Why Electronic Communications Matter: Why messages are records, and a quick check before you send.
  2. Email as Business Correspondence: Using email properly: discipline, tone, confidentiality and attachments.
  3. Retention and Monitoring: Recording, retention and monitoring rules, and what staff should expect.
  4. Approved Systems and the Risk of Going Off-Channel: The risk of off-channel apps, enforcement examples and approved systems.
  5. Information Security in Everyday Communications: Checking recipients, spotting phishing and sharing data securely.
  6. Professional Conduct and Individual Responsibility: Professional conduct and personal responsibility on every channel.
A 5Mins certificate of completion for Electronic Communications (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Electronic Communications (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Employees of FCA-regulated firms
  • Front-office, sales and relationship management teams
  • Anyone who communicates with clients by email, chat or phone
  • Managers who supervise client communications

Laws covered

  • FCA SYSC 10A. Firms must record and keep relevant telephone conversations and electronic communications for certain activities, and take reasonable steps to stop staff using devices or channels the firm can't record.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
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ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
Read the ICAB story
ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
See more customer stories
ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
Read the nsave story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Electronic Communications training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
  • No card needed

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Use your work email so we can arrange your demo.

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Free course catalogues

Take the catalogues with you

Free PDF catalogues to share with your compliance lead, your managers or your board.

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UK compliance

UK Compliance Catalogue

Built for UK organizations, covering GDPR, RIDDOR, Martyn's Law, employment law and the regulations your team needs day to day.

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Compliance

Global Compliance Catalogue

Stay compliant across every market you operate in, with regulatory training covering GDPR, data protection, workplace safety and more.

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Your questions answered

Questions about Electronic Communications training

How long is the Electronic Communications course?

It's made up of 6 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and complete the situational tests. The record is stored in 5Mins for audits.

What is off-channel communication?

Using apps or devices your firm doesn't approve or record, such as personal WhatsApp or text messages, for business. Regulators have fined firms heavily for it, and the fourth microlesson explains why.

Why does email count as a business record?

Messages can be retrieved, reviewed and used as evidence long after they're sent, so the course shows how to write them clearly and factually.

Who should take this course?

Everyone in a regulated firm who communicates with clients or colleagues electronically.

How often should staff take this training?

Refresh it at least once a year and when your firm's approved channels change. In 5Mins you can set the course to repeat, for example every 12 months.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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