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Customer Case Study

How Collingwood Hit 100% Compliance and Saved a Day per Course

Induction, compliance, and development in one place for 205 colleagues

Discover how Collingwood replaced scattered spreadsheets and SharePoint folders with 5Mins, reaching 100% compliance completion, building 100+ courses in-house, and handing HR its time back.

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Results that speak for themselves

Collingwood moved training out of SharePoint, Teams, and Excel and into one platform for 205 colleagues. Here's what changed after going live with 5Mins in spring 2025.

100%
compliance completion and pass rate
Every colleague is activated, and it's the quickest Collingwood has ever reached 100% on compliance
1 day
saved per compliance course
Estimated by Collingwood's HR team. Automated assignments, reminders, and reports replace the spreadsheet chase
100+
courses built in-house
Trainers and the risk and compliance team turn their own policies and procedures into engaging lessons with AI

Book your demo to see how 5Mins can help your team
save hours on compliance admin too.

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The challenge: training scattered across systems and spreadsheets

Before 5Mins, Collingwood had no central training platform at all. Induction, compliance, and development content lived across SharePoint, Teams, and other places, which made for a patchy experience. Once a colleague finished their induction, there was no single place to go back to and refresh what they'd learned.

Behind the scenes, compliance training was written, sent, and tracked in Excel, while induction leaned on a 500+ page pack and weeks of classroom-led sessions. That tied up the HR, risk, and compliance teams in manual work, from building content to chasing completions, across a business of 205 colleagues.

Industry

Insurance

No. of Employees

+200

Location

North Shields, UK

About

Collingwood is a UK insurance business specializing in motor insurance. Its colleagues work across the contact center, claims, underwriting, risk and compliance, and back office teams.

From scattered spreadsheets to one connected platform

How Collingwood brought induction, compliance, and development together with 5Mins.ai

The transformation: from manual processes to bite-sized, connected learning

Before
📂 Training was spread across SharePoint, Teams, and other places, with no single home for colleagues to return to
📖 Induction leaned on a pack of 500+ pages, and new contact center starters spent around four weeks in classroom-led training
📊 Compliance training was written, tracked, and reported in Excel, with every step done by hand
✉️ Courses went out by email with no automatic reminders, so colleagues had to remember to complete them
🎓 Learning relied heavily on a trainer at the front of the room, with limited ways to cover different learning styles
→
After
📚 Induction, compliance, and development now sit in one place, and colleagues can revisit any course they've completed
✅ 100% compliance completion and pass rates since go live, with every colleague activated on the platform
🔔 Automated assignments and reminders do the chasing, and a quick report shows exactly who missed a course so HR can reassign it
⚡ Bite-sized lessons with built-in quizzes fit around busy operational teams, where long modules were never an option
🤖 Trainers and the risk and compliance team turn policies, procedures, and handbooks into 100+ courses with AI Studio

Why it works: one platform that grows with the business

📚

Accredited content, ready to use

A large library of accredited compliance training was already in 5Mins. Collingwood used it as is, then added its own handbooks and sign-offs on top.

🤖

Super users who build their own content

Trainers and the risk and compliance team create courses themselves with AI Studio, editing and tweaking until they're right. It's one of Collingwood's favorite features.

🛡️

Audit-ready evidence on demand

Clear reporting shows who has completed training, who is struggling, and where support is needed. HR has the data for board and exec meetings whenever it's required.

🎮

Learning colleagues choose to do

Points, vouchers, and a leaderboard keep people coming back. Even optional mental health awareness courses are taken up by about 70 to 80% of colleagues.

⏱️

Short lessons for teams short on time

Operational teams can't spend 45 to 50 minutes on a single module. Bite-sized lessons with quizzes at the end add real value without pulling people off the job.

🚀

A platform that grows with Collingwood

Features the team asked for, like richer flashcard editing, more images, and extra formatting, were added after calls with 5Mins. Leadership development and career pathways come next.

"I would say the biggest difference is that learning feels more connected now. We've gone from having information in various different places, a lot of manual processes, to having one platform where all of our employees can learn, develop, and access the information that they need."

Laura Chappell

Laura Chappell

HR Director

CTA Section - Collingwood Training

Ready to move compliance out of spreadsheets like Collingwood?

Stop chasing completions by email and Excel. Discover how to bring compliance, induction, and development into one place, hit 100% completion, and build your own courses with AI, all without adding to your team's workload. Talk to one of our learning experts today.

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