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Insurance Fraud Prevention training

Six microlessons on insurance fraud: application and claims fraud, the Fraud Act 2006 and Insurance Act 2015, red flags, ghost broking and internal fraud, and reporting, with two situational tests and a certificate of completion.

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Fraud Prevention and Awareness in Insurance (UK) course preview
6Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

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  • 2Assessments
  • 6Microlessons
  • IncludedCertificate of completion
About this course

What the Insurance Fraud Prevention course covers

This course covers fraud prevention in insurance in six microlessons. It's built for people who work in UK insurance, and covers the cost of insurance fraud, application and claims fraud, the legal framework, including the Fraud Act 2006 and the Insurance Act 2015, the red flags at application and claims stage, ghost broking, organized crime and internal fraud, and how to report concerns fairly and responsibly.

Learning outcomes

What your people will be able to do

  • Explain how insurance pooling works and the economic impact of fraud
  • Tell apart application, claims, ghost broking, organized and internal fraud
  • Apply the remedies and penalties under the Fraud Act, the Insurance Act and the Economic Crime and Corporate Transparency Act
  • Detect patterns and red flags at application and claims stage
  • Use reporting channels and shared industry tools to escalate and record suspicions
  • Record the facts and follow internal escalation, whistleblowing and fair handling procedures
Course contents

6 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1The Cost of Insurance Fraud
2Application Fraud and Claims Fraud
3The Legal Framework
4Recognising the Red Flags
5Ghost Broking, Organised Crime and Internal Fraud
6Your Role: Reporting, Culture and Responsibility

  1. The Cost of Insurance Fraud: How insurance pooling works, the scale of fraud and the bodies that fight it.
  2. Application Fraud and Claims Fraud: Application fraud, the range of claims fraud and how insurers investigate.
  3. The Legal Framework: Fraud Act 2006 offenses, Insurance Act 2015 remedies and the consequences.
  4. Recognising the Red Flags: The red flags at application and claims stage, and the industry tools that help.
  5. Ghost Broking, Organised Crime and Internal Fraud: Ghost broking, organized claims fraud, internal fraud and sharing data across the industry.
  6. Your Role: Reporting, Culture and Responsibility: Your conduct duties, escalation routes, factual records and a fair fraud culture.
A 5Mins certificate of completion for Fraud Prevention and Awareness in Insurance (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Fraud Prevention and Awareness in Insurance (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Underwriting, claims and customer service teams at UK insurers
  • Brokers and intermediaries
  • Counter-fraud and investigation teams
  • Managers, compliance and risk teams in FCA-regulated insurance firms

Laws covered

  • Fraud Act 2006. Sets out the main fraud offenses, including fraud by false representation, failing to disclose information and abuse of position.
  • Insurance Act 2015. If a claim is fraudulent, the insurer doesn't have to pay it, can recover sums already paid and can treat the contract as ended from the time of the fraud.
  • Economic Crime and Corporate Transparency Act 2023. Created the failure to prevent fraud offense for large organizations.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
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ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
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ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
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ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
Read the nsave story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Insurance Fraud Prevention training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
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Free course catalogues

Take the catalogues with you

Free PDF catalogues to share with your compliance lead, your managers or your board.

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Financial services

Global Financial Compliance Catalogue

Specialized compliance training for financial services teams working across borders, covering AML, risk management, customer due diligence and international regulations.

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UK compliance

UK Compliance Catalogue

Built for UK organizations, covering GDPR, RIDDOR, Martyn's Law, employment law and the regulations your team needs day to day.

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Compliance

Global Compliance Catalogue

Stay compliant across every market you operate in, with regulatory training covering GDPR, data protection, workplace safety and more.

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Your questions answered

Questions about Insurance Fraud Prevention training

How long is the Insurance Fraud Prevention course?

It's made up of 6 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and complete the situational tests. The record is stored in 5Mins for audits.

What is ghost broking?

Ghost brokers pose as genuine insurance intermediaries and sell fake or invalid policies, often motor insurance, sometimes using false details. Customers can end up driving uninsured. The course shows the warning signs.

What happens if an insurance claim is fraudulent?

Under the Insurance Act 2015, the insurer doesn't have to pay a fraudulent claim, can recover money already paid and can treat the policy as ended from the time of the fraud. Fraudsters can also be prosecuted under the Fraud Act 2006.

Who should take this course?

Underwriting, claims and customer service teams, brokers, counter-fraud teams and the managers who oversee them. 5Mins also has Fraud Awareness & Prevention (UK) for wider financial services.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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