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Conflict of Interest in Financial Services training

Six microlessons on managing conflicts of interest in FCA-regulated firms: Principle 8, SYSC 10, identifying, controlling and disclosing conflicts, and the cost of getting it wrong, with situational tests and a certificate of completion.

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Conflict of Interest In Financial Services (UK) course preview
6Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

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  • 2Assessments
  • 6Microlessons
  • IncludedCertificate of completion
About this course

What the Conflict of Interest in Financial Services course covers

This course covers conflicts of interest in UK financial services in six microlessons. Managing conflicts fairly is a core FCA requirement, and a personal one under SM&CR. The course explains actual, potential and perceived conflicts, how Principle 8, SYSC 10 and the Consumer Duty apply, the risks from relationships, gifts, personal dealing and incentives, and how to avoid, control, record and disclose conflicts.

Learning outcomes

What your people will be able to do

  • Identify actual, potential and perceived conflicts of interest
  • Explain the FCA requirements, including Principle 8, SYSC 10 and individual conduct obligations
  • Put organizational controls in place, such as information barriers, independent oversight and restricted access
  • Apply the conflict response hierarchy: avoid, control, disclose or decline
  • Keep conflicts registers, records and clear client disclosures
  • Recognize the regulatory and personal consequences, and escalate unresolved conflicts
Course contents

6 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1Introduction to Conflicts of Interest
2The FCA's Rules and Expectations
3Identifying Conflicts of Interest
4Managing and Avoiding Conflicts of Interest
5Records, Policies and Disclosure
6The Consequences of Getting It Wrong

  1. Introduction to Conflicts of Interest: Actual, potential and perceived conflicts, and why they matter.
  2. The FCA's Rules and Expectations: Principle 8, SYSC 10 and the Consumer Duty.
  3. Identifying Conflicts of Interest: Conflicts from relationships, gifts, personal dealing and incentives.
  4. Managing and Avoiding Conflicts of Interest: Avoid, control, disclose or decline, and the controls that help.
  5. Records, Policies and Disclosure: Conflicts registers, policies and clear client disclosure.
  6. The Consequences of Getting It Wrong: Regulatory and personal consequences, and when to escalate.
A 5Mins certificate of completion for Conflict of Interest In Financial Services (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Conflict of Interest In Financial Services (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Everyone in an FCA-regulated firm
  • Advisers, relationship managers and client-facing teams
  • Procurement, finance and anyone with supplier relationships
  • Compliance teams who keep the conflicts register

Laws covered

  • FCA Principle for Businesses 8. A firm must manage conflicts of interest fairly, between itself and its customers and between customers.
  • FCA SYSC 10. Sets out how firms identify, prevent, manage, record and disclose conflicts of interest.
  • FCA Consumer Duty (PRIN 2A). Requires firms to act to deliver good outcomes for retail customers.
How it runs in 5Mins

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Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

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  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

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ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
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ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
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ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
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training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
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Free course catalogues

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Free PDF catalogues to share with your compliance lead, your managers or your board.

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Financial services

Global Financial Compliance Catalogue

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UK Compliance Catalogue

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Your questions answered

Questions about Conflict of Interest in Financial Services training

How long is the Conflict of Interest in Financial Services course?

It's made up of 6 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and complete both situational tests. The record is stored in 5Mins for audits.

What does Principle 8 require?

An FCA-regulated firm must manage conflicts of interest fairly, both between itself and its customers and between one customer and another.

Who should take this course?

Everyone in an FCA-regulated firm, especially advisers, client-facing teams and anyone with supplier or personal dealing risks. For a non-sector version, see Conflict of Interest (Global).

How often should staff take this training?

Many firms refresh it every year alongside conflict declarations. In 5Mins you can set the course to repeat, for example every 12 months.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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