Start Free Trial

FCA Conduct Risk training

Five microlessons on FCA conduct risk: where it comes from, what drives it, how firms manage it and how to spot and escalate it, with situational tests and a certificate of completion.

Start free trial
G24.6Capterra4.7
FCA Conduct Risk (UK) course preview
5Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Compliance teams that chose 5Mins

Read their stories
Collingwood nsave ICAB Delamode LOQBOX Kennedys GSK Student Cribs Millennium Hotels Paris Baguette
  • 2Assessments
  • 5Microlessons
  • IncludedCertificate of completion
About this course

What the FCA Conduct Risk course covers

This course covers conduct risk in five microlessons. It's built for every employee in an FCA-regulated firm, and covers what conduct risk is, how Treating Customers Fairly and the Consumer Duty frame it, the drivers behind poor outcomes, conduct risk across the product lifecycle, and your part in recognizing and escalating it.

Learning outcomes

What your people will be able to do

  • Describe conduct risk and its regulatory origins
  • Recognize how culture, incentives and conflicts drive poor customer outcomes
  • Assess conduct risks across the product lifecycle, including fair value under the Consumer Duty
  • Use conduct MI and product-level indicators to spot customer harm
  • Explain the governance and individual accountability that manage conduct risk
  • Recognize conduct risk in daily work and escalate concerns with factual evidence
Course contents

5 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1What Conduct Risk Is and Where It Came From
2The Drivers: Culture, Incentives, Conflicts and Design
3Conduct Risk Across the Product Lifecycle
4How Firms Identify, Measure and Manage Conduct Risk
5Your Role: Recognising and Escalating Conduct Risk

  1. What Conduct Risk Is and Where It Came From: What conduct risk means and how it shaped the FCA's approach.
  2. The Drivers: Culture, Incentives, Conflicts and Design: The business drivers, from culture to incentives, behind poor outcomes.
  3. Conduct Risk Across the Product Lifecycle: Where conduct risk shows up from product design to after-sale.
  4. How Firms Identify, Measure and Manage Conduct Risk: Conduct MI, outcome testing, governance and individual accountability.
  5. Your Role: Recognising and Escalating Conduct Risk: How to spot conduct risk in daily work and escalate it with evidence.
A 5Mins certificate of completion for FCA Conduct Risk (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for FCA Conduct Risk (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Every employee in an FCA-regulated firm, because conduct risk is everyone's job
  • Product, pricing and distribution teams who shape customer outcomes
  • Risk, compliance and conduct teams who measure and report it
  • Managers who set incentives and targets

Laws covered

  • FCA Consumer Duty (PRIN 2A). Sets the outcomes firms must deliver for retail customers, including fair value. The course shows how it frames conduct risk.
  • FCA Principles for Businesses. Including treating customers fairly, the basis of the FCA's conduct approach.
  • Senior Managers and Certification Regime (SM&CR). Links conduct risk to individual accountability.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
Read the Collingwood story
ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
Read the ICAB story
ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
See more customer stories
ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
Read the nsave story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in FCA Conduct Risk training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
  • No card needed

Get a free sample lesson

Use your work email so we can arrange your demo.

We'll use your details to arrange your demo and contact you about 5Mins. See our privacy policy.

Free course catalogues

Take the catalogues with you

Free PDF catalogues to share with your compliance lead, your managers or your board.

Global Financial Compliance Catalogue cover
Financial services

Global Financial Compliance Catalogue

Specialized compliance training for financial services teams working across borders, covering AML, risk management, customer due diligence and international regulations.

UK Compliance Catalogue cover
UK compliance

UK Compliance Catalogue

Built for UK organizations, covering GDPR, RIDDOR, Martyn's Law, employment law and the regulations your team needs day to day.

Global Compliance Catalogue cover
Compliance

Global Compliance Catalogue

Stay compliant across every market you operate in, with regulatory training covering GDPR, data protection, workplace safety and more.

Browse all course catalogues

Your questions answered

Questions about FCA Conduct Risk training

How long is the FCA Conduct Risk course?

It's made up of 5 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and complete both situational tests. The record is stored in 5Mins for audits.

What is conduct risk?

The risk that a firm's behavior, products or processes lead to poor outcomes for customers or harm market integrity. The course explains where it comes from and how firms manage it.

Who should take FCA Conduct Risk training?

Every employee in an FCA-regulated firm, especially product, sales, distribution, risk and compliance teams, and managers who set incentives.

How often should staff take this training?

Many firms refresh conduct training every year. In 5Mins you can set the course to repeat, for example every 12 months, so refreshers happen automatically.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

Keep exploring

Related courses

Financial Services & Regulation

FCA Code of Conduct (UK)

5 microlessons View course
Financial Services & Regulation

FCA Product Governance (UK)

5 microlessons View course
Financial Services & Regulation

Conflict of Interest In Financial Services (UK)

6 microlessons View course
Financial Services & Regulation

Operational Risk (UK)

5 microlessons View course
Financial Services & Regulation

Meeting the FCA Conduct Rules in Solo-regulated Firms (UK)

6 microlessons View course
Financial Services & Regulation

Conflict of Interest (Global)

4 microlessons View course
All compliance micro coursesBrowse the course collection
Explore 5Mins

More free resources from 5Mins

Course collection5,000+ ready-made micro courses.Explore Course cataloguesFree PDFs to share with your team.Explore Customer success storiesFilms and case studies by industry.Explore WebinarsHR Declassified, AI Declassified and Inside 5Mins.Explore Templates and guidesSkills matrix templates and how-to guides.Explore BlogGuides on compliance, AI and leadership.Explore
Get started

Give your people compliance training they'll actually enjoy

Assign FCA Conduct Risk and 5,000+ other micro courses in minutes, or turn your own policies into microlessons with AI Studio.

Start free trial