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Consumer Credit (CONC) training

Four microlessons on the FCA's Consumer Credit sourcebook (CONC): conduct standards, financial promotions, pre-contract information and responsible lending, with a situational test and a certificate of completion.

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Consumer Credit Regulations (CONC) (UK) course preview
4Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

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  • 1Assessments
  • 4Microlessons
  • IncludedCertificate of completion
About this course

What the Consumer Credit (CONC) course covers

This course covers CONC, the FCA's Consumer Credit sourcebook, in four microlessons. It is built for consumer credit firms and explains the general conduct standards, the rules on financial promotions and communications, pre-contractual information and customer rights, creditworthiness assessments and how to treat customers in financial difficulty. A situational test checks how learners apply the rules.

Learning outcomes

What your people will be able to do

  • Explain how CONC applies across consumer credit activities
  • Spot and fix non-compliant financial promotions and communications
  • Meet pre-contractual obligations and respect customer rights
  • Carry out thorough creditworthiness assessments for responsible lending
  • Treat customers in financial difficulty fairly and flexibly
  • Keep the records that show compliance with FCA rules
Course contents

4 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1Introduction to CONC and General Conduct Standards
2Financial Promotions and Communications
3Pre-Contractual Requirements and Customer Rights
4Responsible Lending and Debt Management

  1. Introduction to CONC and General Conduct Standards: What CONC is and the conduct standards it sets.
  2. Financial Promotions and Communications: Clear, fair and transparent credit promotions.
  3. Pre-Contractual Requirements and Customer Rights: Pre-contract information and customer rights after signing.
  4. Responsible Lending and Debt Management: Creditworthiness checks and customers in financial difficulty.
A 5Mins certificate of completion for Consumer Credit Regulations (CONC) (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Consumer Credit Regulations (CONC) (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Staff at lenders, brokers and other consumer credit firms
  • Sales, underwriting and collections teams
  • Marketing teams who write credit promotions
  • Compliance and risk teams

Laws covered

  • FCA Consumer Credit sourcebook (CONC). The FCA rules for consumer credit firms, including financial promotions (CONC 3), pre-contractual requirements (CONC 4), responsible lending and creditworthiness (CONC 5) and arrears and default (CONC 7).
  • Consumer Credit Act 1974. The legislation behind regulated credit agreements and the customer's rights under them.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
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ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
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ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
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ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
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★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Consumer Credit (CONC) training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

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  • A short demo with our team
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Free course catalogues

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Free PDF catalogues to share with your compliance lead, your managers or your board.

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Your questions answered

Questions about Consumer Credit (CONC) training

How long is the CONC course?

It's made up of 4 microlessons, each under 5 minutes, so most people finish it in one short sitting.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and the situational test. The record is stored in 5Mins for audits.

Who needs CONC training?

Anyone involved in selling, promoting, approving or collecting consumer credit, from sales and underwriting to collections, marketing and compliance.

Does the course cover customers in financial difficulty?

Yes. The fourth microlesson covers responsible lending and how to treat customers in arrears or financial difficulty fairly.

How often should staff take this training?

Most firms refresh it every year and when their products or the rules change. In 5Mins you can set the course to repeat, for example every 12 months.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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