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Consumer Rights Act training

Six microlessons on the Consumer Rights Act 2015: rights for goods, services and digital content, the remedies customers can claim, and how to handle complaints, refunds and disputes, with a certificate of completion.

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Consumer Rights Act (UK) course preview
6Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

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  • OnlineSelf-paced format
  • 6Microlessons
  • IncludedCertificate of completion
About this course

What the Consumer Rights Act course covers

This course explains the Consumer Rights Act 2015 in six microlessons. It covers the rights consumers have when they buy goods, services and digital content, the statutory standards each must meet, the remedies customers are entitled to when something goes wrong, and how to handle complaints, refunds and disputes in line with the Act. The last microlesson covers enforcement, what regulators expect and the practical steps that protect your customers and your business.

Learning outcomes

What your people will be able to do

  • Explain the key consumer rights for goods, services and digital content
  • Apply the statutory standards and remedies for goods that are not as described or not fit for purpose
  • Recognize the standards services must meet and the remedies for service failures
  • Identify the rights and remedies for faulty digital content
  • Handle complaints, refunds and disputes in line with the Act
  • Describe the role of enforcement bodies and put compliance steps in place
Course contents

6 microlessons

Each microlesson is a short, TikTok-style video lesson.

1Introduction to the Consumer Rights Act 2015
2Consumer Rights for Goods
3Consumer Rights for Services
4Consumer Rights for Digital Content
5Handling Complaints, Refunds, and Disputes
6Consumer Rights Enforcement and Best Practice

  1. Introduction to the Consumer Rights Act 2015: What the Act covers and what it means for your business.
  2. Consumer Rights for Goods: Statutory standards, remedies and the burden of proof for goods.
  3. Consumer Rights for Services: Reasonable care and skill, and remedies when a service falls short.
  4. Consumer Rights for Digital Content: Standards and remedies for apps, downloads and streaming.
  5. Handling Complaints, Refunds, and Disputes: Remedies, refunds and alternative dispute resolution in practice.
  6. Consumer Rights Enforcement and Best Practice: Who enforces the Act and how to stay compliant.
A 5Mins certificate of completion for Consumer Rights Act (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson. 5Mins then issues a certificate of completion for Consumer Rights Act (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Customer service and complaints teams
  • Retail, sales and front-of-house staff
  • Managers who approve refunds and resolve disputes
  • Legal, compliance and operations teams

Laws covered

  • Consumer Rights Act 2015. Sets the standards for goods (satisfactory quality, fit for purpose and as described), services (reasonable care and skill) and digital content, and the remedies consumers can claim, including the short-term right to reject, repair or replacement, price reduction and refunds.
  • Alternative dispute resolution. How unresolved consumer complaints can be referred to an approved ADR scheme or ombudsman.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
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ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
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ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
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ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
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★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Consumer Rights Act training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

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Free course catalogues

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Free PDF catalogues to share with your compliance lead, your managers or your board.

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Global Financial Compliance Catalogue

Specialized compliance training for financial services teams working across borders, covering AML, risk management, customer due diligence and international regulations.

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UK compliance

UK Compliance Catalogue

Built for UK organizations, covering GDPR, RIDDOR, Martyn's Law, employment law and the regulations your team needs day to day.

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Global Compliance Catalogue

Stay compliant across every market you operate in, with regulatory training covering GDPR, data protection, workplace safety and more.

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Your questions answered

Questions about Consumer Rights Act training

How long is the Consumer Rights Act course?

It's made up of 6 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson. The record is stored in 5Mins for audits.

Who should take this course?

Anyone who sells to consumers or deals with their complaints, refunds or returns, plus the managers and compliance teams who set the policy.

Does the course cover digital content?

Yes. The fourth microlesson covers the standards digital content must meet and the remedies when it doesn't, such as repair, replacement or a price reduction.

Does the course include an assessment?

Not at the moment. The course is six microlessons and a certificate of completion. You can add your own questions or a quiz with the 5Mins course builder.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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