How long is the Consumer Duty 2026 Update course?

It's made up of 2 microlessons, each under 5 minutes, so most people finish it in one short sitting.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish both microlessons and the situational test. The record is stored in 5Mins for audits.

Does this replace our main Consumer Duty training?

No. It's a short update for people who already know the Duty. Pair it with the full Consumer Duty (UK) course for new joiners and annual refreshers.

An FCA consultation on the scope of the Consumer Duty. It proposes limiting the Duty's geographic reach to UK-resident retail customers and a principal and secondary manufacturer model for products made by more than one firm. The course treats these as proposals, not final rules.

The core of the Duty: Principle 12, the three cross-cutting rules and the four outcomes. The second microlesson explains the difference between what is proposed and what already applies.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

Consumer Duty 2026 Update Training Course (UK)

Consumer Duty 2026 Update training

Two microlessons on what's changing with the Consumer Duty in 2026: the FCA's May 2026 supervisory priorities, the CP26/23 consultation and what stays the same, with a situational test and a certificate of completion.

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What the Consumer Duty 2026 Update course covers

This short update covers the 2026 changes to the FCA Consumer Duty in two microlessons. In 2026 the FCA refreshed its Consumer Duty supervisory priorities and opened CP26/23, its biggest consultation on the Duty's scope since launch. The course covers the FCA's cross-cutting and sector-specific focus areas, the CP26/23 proposals to narrow the Duty's geographic reach to UK-resident retail customers and to replace co-manufacturing with a principal and secondary manufacturer model, the retirement of the Board Champion role, and the core of the Duty that does not change.

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Consumer Duty 2026 Update: What's Changing.

Certificates and e-signatures stored against each learner

Audit-ready records, ready whenever an auditor asks

Completion shows on the Compliance Dashboard in real time

Laws covered

FCA Principle 12 and PRIN 2A (the Consumer Duty). The core Duty, its cross-cutting rules and its four outcomes continue to apply.

FCA Consumer Duty supervisory priorities (May 2026). The FCA's cross-cutting and sector-specific focus areas for the Duty.

CP26/23. The FCA consultation proposing to narrow the Duty's geographic reach to UK-resident retail customers and to replace co-manufacturing with a principal and secondary manufacturer model. These are proposals until the FCA confirms final rules.

ComplianceCompliance Training

Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

~1 day saved on each compliance course (HR estimate)
Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellHR Director, Collingwood

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ComplianceCompliance Training

Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

12 monthly sessions a year, up from 3-4
95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornDirector of Learning and Development, ICAB

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ComplianceCompliance Training

Legal services 80%

completion on mandatory training, up from 20%

Mobile microlessons finished between calls
Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonGroup Learning and Development Officer, Winn Solicitors

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ComplianceCompliance Training

Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

Any device phone or laptop, at their own pace
Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurHead of Compliance & Anti-Financial Crime, nsave

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Consumer Duty 2026 Update training

What the Consumer Duty 2026 Update course covers

What your people will be able to do

2 microlessons

A certificate for every learner who completes it

Who it's for and the law it covers

Who it's for

Laws covered

Assign it once, then let 5Mins do the chasing

Compliance teams that swapped chasing for results

See 5Mins in action with a free sample lesson

Get a free sample lesson

Take the catalogues with you

Global Financial Compliance Catalogue

Global Compliance Catalogue

Questions about Consumer Duty 2026 Update training

How long is the Consumer Duty 2026 Update course?

Is there a certificate?

Does this replace our main Consumer Duty training?

What is CP26/23?

What stays the same?

Can I try the course first?

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Consumer Duty (UK)

Treating Customers Fairly (UK)

Vulnerable Customers (UK)

Complaints Handling (UK)

FCA Product Governance (UK)

FCA Conduct Risk (UK)

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