How long is the UDAAP course?

It's made up of 5 short microlessons. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and the situational tests. The record is stored in 5Mins for audits.

Does UDAAP apply to firms outside the US?

It can. UDAAP applies to firms that offer consumer financial products or services to people in the US, and to their service providers, wherever the firm is based. The first microlesson covers scope.

What is the difference between unfair, deceptive and abusive?

Each has its own legal test. Unfairness looks at substantial injury consumers can't reasonably avoid, deception at misleading statements or omissions, and abusiveness at taking unreasonable advantage or interfering with understanding. Microlessons two to four cover each test.

Who should take this course?

Anyone who designs, markets, sells or services consumer financial products for US customers, plus compliance and the teams who manage third-party vendors.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

UDAAP Training Course (Global)

What the UDAAP course covers

This course explains UDAAP, the US legal standard that prohibits unfair, deceptive or abusive acts or practices in consumer financial services, in five short microlessons. It covers where UDAAP comes from and who enforces it, the tests for unfairness, deception and abusiveness, and how UDAAP risk shows up across product design, marketing, operations, digital journeys and third-party vendors. It applies to any firm serving US consumers, wherever the firm is based.

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Unfair, Deceptive, Or Abusive Acts Or Practices (UDAAP) (Global).

Certificates and e-signatures stored against each learner

Audit-ready records, ready whenever an auditor asks

Completion shows on the Compliance Dashboard in real time

Laws covered

Dodd-Frank Act, sections 1031 and 1036. Prohibit unfair, deceptive or abusive acts or practices by covered persons and service providers in consumer financial services. Enforced by the Consumer Financial Protection Bureau (CFPB).

FTC Act, section 5. Prohibits unfair or deceptive acts or practices, enforced by the FTC and the federal banking regulators.

ComplianceCompliance Training

Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

~1 day saved on each compliance course (HR estimate)
Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellHR Director, Collingwood

Read the Collingwood story

ComplianceCompliance Training

Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

12 monthly sessions a year, up from 3-4
95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornDirector of Learning and Development, ICAB

Read the ICAB story

ComplianceCompliance Training

Legal services 80%

completion on mandatory training, up from 20%

Mobile microlessons finished between calls
Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonGroup Learning and Development Officer, Winn Solicitors

See more customer stories

ComplianceCompliance Training

Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

Any device phone or laptop, at their own pace
Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurHead of Compliance & Anti-Financial Crime, nsave

Read the nsave story

UDAAP training

What the UDAAP course covers

What your people will be able to do

5 microlessons

A certificate for every learner who completes it

Who it's for and the law it covers

Who it's for

Laws covered

Assign it once, then let 5Mins do the chasing

Compliance teams that swapped chasing for results

See 5Mins in action with a free sample lesson

Get a free sample lesson

Take the catalogues with you

Global Financial Compliance Catalogue

Global Compliance Catalogue

Questions about UDAAP training

How long is the UDAAP course?

Is there a certificate?

Does UDAAP apply to firms outside the US?

What is the difference between unfair, deceptive and abusive?

Who should take this course?

Can I try the course first?

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