How long is the Vulnerable Customers (Global) course?

It's made up of 6 short microlessons. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson. The record is stored in 5Mins for audits.

How is this different from the UK course?

The UK course is built around FCA guidance and the Consumer Duty. This version explains the same skills without tying them to one regulator, so it suits international teams. Your local rules set the exact requirements.

Who should take this course?

Anyone who deals with customers or designs the products and processes they use, plus the managers and compliance teams who own the vulnerability policy.

Does the course include an assessment?

Not at the moment. The course is six microlessons and a certificate of completion. You can add your own questions with the 5Mins course builder.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

Vulnerable Customers Training Course (Global)

Global Vulnerable Customers training

Six microlessons on identifying and supporting customers in vulnerable circumstances in any country: the four drivers of vulnerability, fair treatment, building a policy and monitoring outcomes, with a certificate of completion.

4.6

4.7

What the Global Vulnerable Customers course covers

This course helps teams in any country identify and support vulnerable customers, in six short microlessons. It defines customer vulnerability and its four drivers (health, life events, resilience and capability), shows the signs to look for, and explains the legal frameworks and core principles of fair treatment, including the balance between protection and autonomy. Learners then see how to build a vulnerable customer policy, adapt products, service and communications, and monitor and report outcomes.

A certificate for every learner who completes it

Learners finish every microlesson. 5Mins then issues a certificate of completion for Vulnerable Customers (Global).

Certificates and e-signatures stored against each learner

Audit-ready records, ready whenever an auditor asks

Completion shows on the Compliance Dashboard in real time

Laws covered

Consumer protection and fair treatment rules. Many regulators expect firms to take greater care with customers at greater risk of harm. Requirements vary by country, so the course explains principles that sit within your local rules.

Anti-discrimination, data protection and mental capacity laws. The legal frameworks that shape how you identify, record and support vulnerability.

ComplianceCompliance Training

Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

~1 day saved on each compliance course (HR estimate)
Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellHR Director, Collingwood

Read the Collingwood story

ComplianceCompliance Training

Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

12 monthly sessions a year, up from 3-4
95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornDirector of Learning and Development, ICAB

Read the ICAB story

ComplianceCompliance Training

Legal services 80%

completion on mandatory training, up from 20%

Mobile microlessons finished between calls
Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonGroup Learning and Development Officer, Winn Solicitors

See more customer stories

ComplianceCompliance Training

Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

Any device phone or laptop, at their own pace
Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurHead of Compliance & Anti-Financial Crime, nsave

Read the nsave story

Global Vulnerable Customers training

What the Global Vulnerable Customers course covers

What your people will be able to do

6 microlessons

A certificate for every learner who completes it

Who it's for and the law it covers

Who it's for

Laws covered

Assign it once, then let 5Mins do the chasing

Compliance teams that swapped chasing for results

See 5Mins in action with a free sample lesson

Get a free sample lesson

Take the catalogues with you

Global Financial Compliance Catalogue

Global Compliance Catalogue

Questions about Global Vulnerable Customers training

How long is the Vulnerable Customers (Global) course?

Is there a certificate?

How is this different from the UK course?

Who should take this course?

Does the course include an assessment?

Can I try the course first?

Related courses

Vulnerable Customers (UK)

Complaints Handling (Global)

Unfair, Deceptive, Or Abusive Acts Or Practices (UDAAP) (Global)

Treating Customers Fairly (UK)

Consumer Duty (UK)

Complaints Handling (UK)

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