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Workplace Violence & Wellbeing training

Seven microlessons on the forms of work-related violence, UK law, risk assessment, de-escalation, stress and reporting, with situational tests and a certificate of completion.

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Workplace Violence & Wellbeing (UK) course preview
7Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

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  • 2Assessments
  • 7Microlessons
  • IncludedCertificate of completion
About this course

What the Workplace Violence & Wellbeing course covers

This course covers work-related violence and wellbeing in seven microlessons. It's built for every employee, especially in customer-facing roles, and covers the forms violence can take, employer duties and individual rights under UK law, risk assessment and controls, warning signs and de-escalation, managing stress with the HSE Management Standards, and how to report incidents and get support.

Learning outcomes

What your people will be able to do

  • Recognize the full range of work-related violence and the roles most at risk
  • Explain employer duties and individual rights under UK health and safety and equality law
  • Support suitable risk assessments with environmental, procedural and cultural controls
  • Use verbal and non-verbal de-escalation techniques and spot warning signs
  • Support colleagues' wellbeing through early intervention and the right resources
  • Report incidents promptly, including those that meet RIDDOR thresholds
Course contents

7 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1Why Workplace Violence and Wellbeing Matter
2Recognising the Forms of Workplace Violence
3The Legal Framework: Employer Duties and Individual Rights
4Preventing Violence: Risk Assessment and Organisational Controls
5Recognising Warning Signs and Responding Safely
6Wellbeing at Work: Managing Stress and Supporting Mental Health
7Reporting, Support and Building a Positive Culture

  1. Why Workplace Violence and Wellbeing Matter: What work-related violence is, how common it is and why it affects wellbeing.
  2. Recognising the Forms of Workplace Violence: The forms violence can take, where it comes from and who is most at risk.
  3. The Legal Framework: Employer Duties and Individual Rights: Employer duties, legal protections and reporting obligations under UK law.
  4. Preventing Violence: Risk Assessment and Organisational Controls: How risk assessments and practical controls help prevent violence.
  5. Recognising Warning Signs and Responding Safely: How to spot warning signs, calm a situation and keep yourself safe.
  6. Wellbeing at Work: Managing Stress and Supporting Mental Health: How to manage work-related stress and support colleagues' mental health.
  7. Reporting, Support and Building a Positive Culture: How to report incidents, get support and build a speaking-up culture.
A 5Mins certificate of completion for Workplace Violence & Wellbeing (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Workplace Violence & Wellbeing (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Customer-facing staff in reception, retail, hospitality, care and public services
  • Employees who work alone or in higher-risk roles
  • Managers who assess risks and respond to incidents
  • HR and health and safety teams who support people after an incident

Laws covered

  • Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999. Employers must assess the risk of violence and put controls in place.
  • Equality Act 2010 and the Protection from Harassment Act 1997. Legal protection against harassment and conduct that causes alarm or distress.
  • RIDDOR 2013. Some work-related injuries caused by violence must be reported to the HSE.
  • HSE Management Standards. The HSE approach to identifying and managing the causes of work-related stress.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
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ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
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ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
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ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
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★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Workplace Violence & Wellbeing training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
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Free course catalogues

Take the catalogues with you

Free PDF catalogues to share with your compliance lead, your managers or your board.

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UK compliance

UK Compliance Catalogue

Built for UK organizations, covering GDPR, RIDDOR, Martyn's Law, employment law and the regulations your team needs day to day.

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Compliance

Global Compliance Catalogue

Stay compliant across every market you operate in, with regulatory training covering GDPR, data protection, workplace safety and more.

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Your questions answered

Questions about Workplace Violence & Wellbeing training

How long is the Workplace Violence & Wellbeing course?

It's made up of 7 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and complete the situational tests. The record is stored in 5Mins for audits.

What counts as work-related violence?

HSE defines it as any incident in which a person is abused, threatened or assaulted in circumstances relating to their work. That includes verbal abuse and threats as well as physical assault.

Do violent incidents need to be reported to the HSE?

Some do. Under RIDDOR 2013, certain injuries to workers caused by violence at work must be reported. All incidents should also be logged through your own reporting procedure.

Who should take this course?

Every employee, especially customer-facing staff, people who work alone and the managers who assess risks and respond to incidents.

How often should staff take this training?

There is no fixed frequency in law, so your risk assessment sets the schedule. In 5Mins you can set the course to repeat, for example every 12 months.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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