Customer story

How Cushon got 94% lesson completion from time-pressed teams

Cushon's teams could not spare an hour for training. With microlessons, employees watched over 1,400 lessons in 60 days, with a 94% lesson completion rate.

G24.6 Capterra4.7
Cushon customer story
Industry
Fintech
Employees
150+
Location
London, UK
Uses 5Mins for
LMS LXP Reporting & Insights
The results

What changed in Cushon's first 60 days

Cushon's teams took to structured learning quickly. Here is what the first 60 days on 5Mins looked like.

1400+

lessons watched

Employees upskilled by watching over 1,400 video lessons in the first 60 days.

94%

lesson completion rate

The share of lessons that learners complete.

500+

quizzes answered

Learners tested their knowledge with more than 500 quizzes.

9

average visits per learner

The most engaged learners visited every day for 40+ days.

Figures from Cushon's results with 5Mins, including its first 60 days.

The challengeWith 5Mins

Too busy to spare an hour for trainingLearning that fits into 5-10 minutes a day

Cushon is a growing fintech startup with time-pressed teams, including call center and support staff who could not all step away at once.Short video courses let teams learn quickly, and setup took a spreadsheet and a few introduction sessions rather than days of work.

  • Time

    No time for long sessions

    It was hard to get people to spare an hour, let alone an afternoon.

  • Shifts

    Call center cover

    Call center and support teams always need someone active, so group training was impossible.

  • Development

    Structured learning gap

    Cushon's 70/20/10 plan needed structured learning, but suitable formal training was hard to find.

  • Setup

    Slow HR-tech setup

    Past HR-tech platforms took the People team days to set up and onboard.

"It's difficult to get people to spare an hour of their time, let alone an afternoon, or a whole day."

Jo Bean, Chief People Officer, Cushon

"It's great to see them owning their own journey, so that they can develop in the way that they want to, on the career trajectory they want to."

Jo Bean, Chief People Officer, Cushon

"All in all, I would have no hesitation in recommending 5Mins to any size of company - it's helped my team to deliver efficiently on our L&D goals, and has also really driven the whole company to learn. The content is second to none, and I want as many people to see it as possible."

Jo BeanChief People Officer, Cushon
The rollout

Easy to launch, easy to keep going

Jo wanted a platform that did not take days to set up, and Cushon got one.

  1. Send a spreadsheet

    Jo securely sent a spreadsheet with minimum details to get people set up.

  2. Introduction sessions

    Maddie from 5Mins personally guided Cushon and its teams through onboarding.

  3. Self-paced learning

    Employees learn at their own pace, without the People team reminding them or organizing sessions.

"All I needed to do was send over a spreadsheet securely with minimum details, and arrange some introduction sessions."

Jo Bean, Chief People Officer, Cushon
Keeping it going

Habits that keep teams learning

Cushon's People team keeps learning going with little effort.

Monthly

A competition for top learners

Jo runs a monthly competition for the best learners, an easy way to keep teams learning.

Your turn

Get busy teams learning without long sessions

See how microlessons fit into the working day. Most customers are live in 2-4 weeks.