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Sales and CS enablement micro courses

Micro courses for sales, service and customer success teams, from confident communication and complaints handling to upselling and AI for market research.

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Sales & CS EnablementAI Roleplays

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Topic tracks

4 tracks that cover your sales and CS training

Each track groups the micro courses for one topic, so you can roll out a whole topic at once or pick single courses.

Track 1Customer conversationsConfident communication, handling conflict, feedback and cultural awareness.View the track Track 2Customer care & complaintsComplaints handling, vulnerable customers, fair treatment and consumer rights.View the track Track 3Upselling & revenueUpselling, revenue management and the details that lift guest spend.View the track Track 4AI for sales & marketingAI for market insights, copywriting, survey analysis and Copilot in Outlook.View the track

See how 5Mins delivers sales and CS training

Browse every micro course

Every sales and CS micro course, by track

Filter by track, region and industry, or search for a topic. Open a course to see what's inside, or get a free sample lesson.

Customer conversations

Sales & CS EnablementCourse pageCommunication & Relationship Building for Sales6 microlessonsPreview courseSoft SkillsCourse pageCommunication Essentials in Hospitality5 microlessonsPreview courseSoft SkillsCourse pageConfident Communication7 microlessonsPreview courseSoft SkillsCourse pageCultural Awareness in Hospitality5 microlessonsPreview courseSoft SkillsCourse pageNavigating Conflict6 microlessonsPreview courseSoft SkillsCourse pageReceiving and Implementing Feedback in Hospitality5 microlessonsPreview course

Customer care & complaints

Sales & CS EnablementCourse pageComplaints Handling (Global)5 microlessonsPreview courseSales & CS EnablementCourse pageComplaints Handling (UK)5 microlessonsPreview courseSales & CS EnablementCourse pageConsumer Rights Act (UK)6 microlessonsPreview courseSales & CS EnablementCourse pageDelivering Good Customer Service in the Care Sector (UK)4 microlessonsPreview courseSales & CS EnablementCourse pageTreating Customers Fairly (UK)6 microlessonsPreview courseSales & CS EnablementCourse pageVulnerable Customers (Global)6 microlessonsPreview courseSales & CS EnablementCourse pageVulnerable Customers (UK)6 microlessonsPreview course

Upselling & revenue

Sales & CS EnablementCourse pageA Quick Guide to Sales Forecasting & Planning4 microlessonsPreview courseSales & CS EnablementCourse pageAsk to Win: The Art of Consultative Questions6 microlessonsPreview courseSales & CS EnablementCourse pageB2B Sales Masterclass11 microlessonsPreview courseSales & CS EnablementCourse pageB2B Sales Unlocked5 microlessonsPreview courseSales & CS EnablementCourse pageCold Calling Playbook6 microlessonsPreview courseSales & CS EnablementCourse pageConsultative Selling Blueprint7 microlessonsPreview courseSales & CS EnablementCourse pageData-Led Sales Techniques from Gong5 microlessonsPreview courseSales & CS EnablementCourse pageDiscovery Calls: A Guide for Salespeople5 microlessonsPreview courseSales & CS EnablementCourse pageHospitality How-tos: F&B Essentials4 microlessonsPreview courseSales & CS EnablementCourse pageHospitality How-tos: Front Office Essentials12 microlessonsPreview courseSales & CS EnablementCourse pageHospitality How-tos: Wine Knowledge4 microlessonsPreview courseSales & CS EnablementCourse pageHospitality Revenue Management for Non-Revenue Managers15 microlessonsPreview courseSales & CS EnablementCourse pageMaking Effective Sales Proposals4 microlessonsPreview courseSales & CS EnablementCourse pageMaster the Art of Sales Discovery6 microlessonsPreview courseSales & CS EnablementCourse pageMastering Sales Presentation & Demos5 microlessonsPreview courseSoft SkillsCourse pageMastering the Details in Hospitality4 microlessonsPreview courseSales & CS EnablementCourse pageMEDDIC Blueprint For Qualification4 microlessonsPreview courseSales & CS EnablementCourse pageObjection Handling: The Ultimate Guide9 microlessonsPreview courseSales & CS EnablementCourse pagePosition to Win: Outselling Your Competitors5 microlessonsPreview courseSales & CS EnablementCourse pagePowerful Prospecting and Sales Methods to Find and Win High-Value Clients7 microlessonsPreview courseSales & CS EnablementCourse pageProspecting & Lead Generation7 microlessonsPreview courseSales & CS EnablementCourse pageSales Conversations That Win8 microlessonsPreview courseSales & CS EnablementCourse pageSales Negotiation & Closing3 microlessonsPreview courseSales & CS EnablementCourse pageSocial Selling: Hack the Feed, Win the Deal5 microlessonsPreview courseSales & CS EnablementCourse pageSolution Selling Blueprint3 microlessonsPreview courseSales & CS EnablementCourse pageStoryteller's Edge: Captivate, Connect, Convert5 microlessonsPreview courseSales & CS EnablementCourse pageThe Art of Customer Profiling3 microlessonsPreview courseSales & CS EnablementCourse pageThe Art of Upselling in Hospitality3 microlessonsPreview courseSales & CS EnablementCourse pageThe Closing Playbook9 microlessonsPreview courseSales & CS EnablementCourse pageThe Path to Solution Selling: Playbook7 microlessonsPreview courseSales & CS EnablementCourse pageThe Pipeline Management Playbook11 microlessonsPreview courseSales & CS EnablementCourse pageUrgency Unleashed: Closing Strategies for Immediate Impact3 microlessonsPreview courseSales & CS EnablementCourse pageUsing Empathy and Psychology in Negotiation10 microlessonsPreview courseSales & CS EnablementCourse pageValue Selling Blueprint: Crafting Irresistible Offers5 microlessonsPreview courseSales & CS EnablementCourse pageWinning Deals: Expert Negotiation Strategies9 microlessonsPreview course

AI for sales & marketing

AI & Gen AICourse pageAI in Branding & Copywriting7 microlessonsPreview courseAI & Gen AICourse pageAI-Driven Market Insights and Competitor Analysis7 microlessonsPreview courseAI & Gen AICourse pageCopilot in Outlook6 microlessonsPreview courseAI & Gen AICourse pageStreamlining Feedback and Survey Analysis with AI6 microlessonsPreview course
Free course catalogues

Take the sales and CS catalogues with you

Free PDF catalogues to share with your managers, your L&D team or your board.

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Full library

Bite-sized Content Library

Our complete library of microlearning content, designed for maximum engagement and retention.

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Soft skills

Soft Skills Catalogue

Communication, collaboration, resilience and problem-solving courses that help every team work better.

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Other categories

Explore micro courses in other categories

Spin the wheel and pick another category to see its micro courses.

Never miss a regulationComplianceTurn high performers into confident managersLeadership DevelopmentBuild everyday people skillsSoft SkillsFuture-proof your workforce with AI skillsAI & Gen AITurn near misses into safer habitsHealth & SafetyHelp people look after themselves and each otherWellbeing

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Your questions answered

Questions about sales and CS micro courses

What do the sales and CS micro courses cover?

Customer conversations, complaints handling, treating customers fairly, vulnerable customers, upselling and revenue management, plus AI courses for market research, copywriting and email.

Can my team practice real sales conversations?

Yes. AI Roleplays let people practice discovery calls, objections and difficult customer conversations. There are 100s of pre-built roleplay templates, and every attempt is scored out of 100 against a rubric your admins can edit.

Can we add our own playbooks?

Yes. AI Course Creator turns your sales playbook, product guides and objection handling notes into micro courses, and Video Creator turns them into short videos.

How long do the courses take?

Each microlesson takes about 5 minutes. A micro course is made up of several microlessons, so the total time varies by topic. The number of microlessons is shown on every course card.

Can I get a free sample lesson?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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More free resources from 5Mins

Course collection5,000+ ready-made micro courses.Explore Sales & CS EnablementHow 5Mins delivers sales and CS training.Explore Courses by categoryMicro courses for every training need.Explore Course cataloguesFree PDFs to share with your team.Explore Customer success storiesFilms and case studies by industry.Explore BlogGuides on compliance, AI and leadership.Explore
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