Skip to content
5Mins.ai Header
Start Free Trial
Customer Case Study

How Loqbox Cut Compliance Training Time in Half and Saved Hours of Admin

Regulatory training for a growing, FCA-regulated fintech team

Discover how Loqbox's risk and compliance team replaced their first training provider with 5Mins, cutting course times across the board and putting reporting on autopilot.

Book Your Demo

Results that speak for themselves

As a growing, FCA-regulated fintech, Loqbox needed compliance training that could scale with the business without adding to Cassidy's admin. Here's what changed after switching to 5Mins.

50%+
shorter training on key courses
Cyber security training alone dropped from just under an hour to 25 minutes
0
duplicate training required
Completion dates transferred over from the old provider, so no one had to redo training they'd already done
100%
of staff able to train on mobile
Previously desktop-only and written-only; now every course has written and audio, on laptop or the 5Mins app

Book your demo to see how 5Mins can help your team
save hours on compliance admin too.

GET STARTED

The challenge: a first training platform that couldn't keep pace with growth

When Loqbox's risk and compliance team assessed their training setup, the gaps were clear. Their first training provider was rigid: desktop-only, written-only, and slow, with some courses running close to an hour. As a small, FCA-regulated fintech scaling fast, Loqbox needed a platform that could keep up.

Completion tracking relied on Cassidy chasing department leads individually, with no automated way to flag who still needed to finish their training, and no fast route to new courses whenever the regulatory landscape changed.

Industry

Fintech, credit building

No. of Employees

90

Location

Bristol, UK

About

Loqbox is an FCA-regulated fintech that helps people build their credit history through the UK's Credit Reference Agencies. Founded in Bristol in 2012, the company has helped more than a million people build their credit, with a growing team across risk, compliance and technology.

From admin-heavy compliance to automated, engaging training

How Loqbox transformed regulatory training for a growing, FCA-regulated team with 5Mins.ai

The transformation: from a rigid first platform to bite-sized, mobile learning

Before
😐 Regulatory training built around one rigid platform, with staff limited to written content on a laptop
⏳ Some courses ran close to an hour, including cyber security training
🔁 New starters risked duplicating training they'd already completed before joining
📋 Cassidy chased department leads individually to check who still needed to complete their training
📄 Course content lagged behind changes in the regulatory landscape
→
After
📱 Training available on laptop or the 5Mins app, with written and audio formats for every course
⚡ Cyber security training cut from just under an hour to 25 minutes, with shorter courses across the board
📥 Completion dates migrated over from the old provider, so no one had to redo training they'd already done
📈 Automated monthly reports go straight to department leads, with no manual chasing
🔄 New courses ready ahead of regulatory changes, so requirements are covered before they take effect

Why it works: from manual admin to automated compliance

🎯

Questions throughout, not just at the end

Rather than one big test at the end, 5Mins checks understanding as each course goes, keeping staff engaged from start to finish and giving Cassidy's team confidence people actually took the training in.

📱

Written and audio, on laptop or mobile

Staff who prefer to listen can now do that, and training isn't tied to a desk anymore. That flexibility is a big part of why completion rates have gone up since switching from Loqbox's first, laptop-only provider.

🤖

Zero admin for new starters

New joiners are automatically allocated the right training for their department and role the moment Cassidy adds them, with no manual setup and no one falling through the cracks.

⚡

Regulatory updates, ready in advance

When the regulatory landscape shifts, 5Mins already has a course ready, rather than leaving Loqbox's compliance team playing catch-up with a new requirement.

"It has saved me hours and hours in terms of reports, making available new training for staff. When a new starter joins, everything's already set up. There's no more admin. I just add them and it's able to allocate appropriate training depending on what department they're in, depending on what role they have. It's all automated and it saves a lot of time."

Cassidy Banks

Cassidy Banks

Risk and Compliance Manager

CTA Section - Loqbox Training

Ready to transform your compliance training like Loqbox?

Stop losing hours to training admin. Discover how to cut course times, automate reporting, and keep pace with a changing regulatory landscape, all without adding headcount. Talk to one of our learning experts today.

REQUEST DEMO
5Mins G2 Awards and Certifications