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Conflict Management training

Five microlessons on understanding workplace conflict, spotting it early, de-escalation, steps to resolve it and mediation, with situational tests and a certificate of completion.

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Conflict Management (Global) course preview
5Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Compliance teams that chose 5Mins

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Collingwood nsave ICAB Delamode LOQBOX Kennedys GSK Student Cribs Millennium Hotels Paris Baguette
  • 2Assessments
  • 5Microlessons
  • IncludedCertificate of completion
About this course

What the Conflict Management course covers

This course helps people handle workplace conflict constructively in five microlessons. It covers what causes conflict and what happens when it's left unmanaged, the early warning signs, active listening, questioning and de-escalation across cultures, a step-by-step way to resolve conflict, and when mediation helps, so teams build positive working relationships.

Learning outcomes

What your people will be able to do

  • Spot and manage the early signs of workplace conflict
  • Use emotional intelligence to resolve conflict
  • Apply active listening and questioning to de-escalate tension
  • Resolve conflict fairly using a clear, step-by-step approach
  • Know when and how mediation can help
  • Build a positive, inclusive team culture that prevents conflict
Course contents

5 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1Understanding Workplace Conflict
2Recognising Conflict Early
3Communication and De-Escalation Skills
4Steps to Resolving Conflict
5Mediation and Building Positive Relationships

  1. Understanding Workplace Conflict: What causes workplace conflict, and the cost of leaving it unmanaged.
  2. Recognising Conflict Early: The early warning signs, and emotional intelligence in conflict.
  3. Communication and De-Escalation Skills: Active listening, questioning and de-escalation across cultures.
  4. Steps to Resolving Conflict: Clarify, listen, explore options, agree a way forward and escalate.
  5. Mediation and Building Positive Relationships: How mediation works, and building positive working relationships.
A 5Mins certificate of completion for Conflict Management (Global), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Conflict Management (Global).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience

Who should take this course

Who it's for

  • Every employee
  • Team leaders and managers
  • Teams that work across cultures or departments
  • HR and people teams who support resolution
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
Read the Collingwood story
ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
Read the ICAB story
ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
See more customer stories
ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
Read the nsave story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Conflict Management training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
  • No card needed

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Free course catalogues

Take the catalogue with you

Free PDF catalogues to share with your compliance lead, your managers or your board.

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Compliance

Global Compliance Catalogue

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Your questions answered

Questions about Conflict Management training

How long is the Conflict Management course?

It's made up of 5 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and complete the situational tests. The record is stored in 5Mins for audits.

What are the early signs of workplace conflict?

Changes in communication, tension in meetings, people avoiding each other, missed handovers and a drop in cooperation. The second microlesson covers what to look for and why acting early matters.

When is mediation appropriate?

When people can't resolve a disagreement themselves and both are willing to try. A neutral person helps them talk it through and agree a way forward. The fifth microlesson explains the process.

Who should take this course?

Every employee, and especially managers and team leaders.

How often should staff take this training?

There's no legal requirement. Many organizations include it in onboarding and manager training. In 5Mins you can set the course to repeat, for example every 12 months.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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