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Critical Incident Management training

Six microlessons on preparing for, responding to and recovering from critical incidents, including UK reporting duties and post-incident reviews, with two situational tests and a certificate of completion.

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Critical Incident Management (UK) course preview
6Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

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  • 2Assessments
  • 6Microlessons
  • IncludedCertificate of completion
About this course

What the Critical Incident Management course covers

This course covers critical incident management in six microlessons. It's built for managers, operations and compliance teams who plan for and lead the response to serious incidents, and covers what a critical incident is, the UK legal and regulatory framework, preparation, response, recovery and business continuity, and review, lessons learned and reporting.

Learning outcomes

What your people will be able to do

  • Define critical incidents with clear activation criteria and categorize them accurately
  • Apply UK reporting requirements, including RIDDOR and data breach timelines
  • Develop and maintain an incident management plan with roles, escalation and communications
  • Take command, assess quickly and act to protect life and contain the incident
  • Manage recovery and business continuity, prioritizing services and supporting staff
  • Run post-incident reviews and assign actions with owners and timescales
Course contents

6 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1What Is a Critical Incident?
2Legal and Regulatory Framework of Critical Incident Management
3Preparing for Critical Incidents
4Responding to a Critical Incident
5Recovery and Business Continuity
6Review, Lessons Learned and Reporting

  1. What Is a Critical Incident?: What counts as a critical incident and when to activate a plan.
  2. Legal and Regulatory Framework of Critical Incident Management: UK reporting duties, including RIDDOR and data breaches.
  3. Preparing for Critical Incidents: Building a plan with roles, escalation and communications.
  4. Responding to a Critical Incident: Command, rapid assessment and priority actions.
  5. Recovery and Business Continuity: Restoring services and supporting staff.
  6. Review, Lessons Learned and Reporting: Post-incident reviews and actions that stick.
A 5Mins certificate of completion for Critical Incident Management (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Critical Incident Management (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Operations and site managers who lead the response to incidents
  • Compliance, risk and health and safety teams
  • IT and security teams who handle outages and data breaches
  • Senior managers who make decisions during an incident

Laws covered

  • RIDDOR 2013. Certain work-related injuries, diseases and dangerous occurrences must be reported to the HSE.
  • UK GDPR. Personal data breaches that pose a risk to people must be reported to the ICO within 72 hours of becoming aware of them.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
Read the Collingwood story
ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
Read the ICAB story
ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
See more customer stories
ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
Read the nsave story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Critical Incident Management training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
  • No card needed

Get a free sample lesson

Use your work email so we can arrange your demo.

Free course catalogues

Take the catalogues with you

Free PDF catalogues to share with your compliance lead, your managers or your board.

UK Compliance Catalogue cover
UK compliance

UK Compliance Catalogue

Built for UK organizations, covering GDPR, RIDDOR, Martyn's Law, employment law and the regulations your team needs day to day.

Global Compliance Catalogue cover
Compliance

Global Compliance Catalogue

Stay compliant across every market you operate in, with regulatory training covering GDPR, data protection, workplace safety and more.

Browse all course catalogues

Your questions answered

Questions about Critical Incident Management training

How long is the Critical Incident Management course?

It's made up of 6 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and complete the situational tests. The record is stored in 5Mins for audits.

What is a critical incident?

A serious event that disrupts normal operations or threatens people, property, data or reputation and needs a coordinated response, such as a fire, a major IT outage or a serious injury.

Which reporting duties does the course cover?

UK duties such as RIDDOR reports to the HSE and personal data breach reports to the ICO within 72 hours, plus internal escalation.

Who should take this course?

Managers, operations, compliance, health and safety, and IT teams who plan for or lead the response to incidents. It pairs well with Business Continuity Planning (Global).

How often should staff take this training?

Refresh it regularly and after any major incident or plan change. In 5Mins you can set the course to repeat, for example every 12 months.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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