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Operational Resilience training

Six microlessons on operational resilience: disruptions, important business services, impact tolerances, resilience programs and governance, with a certificate of completion.

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Operational Resilience (UK) course preview
6Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Compliance teams that chose 5Mins

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Collingwood nsave ICAB Delamode LOQBOX Kennedys GSK Student Cribs Millennium Hotels Paris Baguette
  • OnlineSelf-paced format
  • 6Microlessons
  • IncludedCertificate of completion
About this course

What the Operational Resilience course covers

This course covers operational resilience in UK financial services in six microlessons. It's aligned with the FCA and PRA rules, and covers the fundamentals, recognizing and responding to disruption, building an operational resilience program, identifying important business services, setting and testing impact tolerances, and governance and communication.

Learning outcomes

What your people will be able to do

  • Understand and apply operational resilience fundamentals and frameworks
  • Identify and respond effectively to different types of operational disruption
  • Develop and govern an operational resilience program
  • Identify important business services and apply materiality tests
  • Set impact tolerances and test them against severe but plausible scenarios
  • Put effective governance and communication strategies in place
Course contents

6 microlessons

Each microlesson is a short, TikTok-style video lesson.

1Understanding Operational Resilience Fundamentals
2Recognising and Responding to Operational Disruptions
3Building Your Operational Resilience Programme
4Identifying Important Business Services
5Setting and Testing Impact Tolerances
6Governance and Communication Strategies

  1. Understanding Operational Resilience Fundamentals: What operational resilience is and why regulators focus on it.
  2. Recognising and Responding to Operational Disruptions: Types of disruption and how to respond to protect customers.
  3. Building Your Operational Resilience Programme: Mapping, dependencies and the parts of a resilience program.
  4. Identifying Important Business Services: How to identify the services that matter most, using materiality tests.
  5. Setting and Testing Impact Tolerances: Setting maximum tolerable disruption and testing severe scenarios.
  6. Governance and Communication Strategies: Board oversight, self-assessment and clear communication.
A 5Mins certificate of completion for Operational Resilience (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson. 5Mins then issues a certificate of completion for Operational Resilience (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Employees of FCA and PRA-regulated firms, including banks, insurers and payment firms
  • Operations, technology and business continuity teams
  • Risk and compliance teams who run resilience self-assessments
  • Senior managers and board members accountable for resilience

Laws covered

  • FCA and PRA operational resilience rules (FCA PS21/3, PRA SS1/21). Require in-scope firms to identify their important business services, set impact tolerances, map and test them, and be able to stay within those tolerances. The rules took effect on 31 March 2022, and firms had to be able to remain within their impact tolerances by 31 March 2025.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
Read the Collingwood story
ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
Read the ICAB story
ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
See more customer stories
ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
Read the nsave story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Operational Resilience training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
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Free course catalogues

Take the catalogues with you

Free PDF catalogues to share with your compliance lead, your managers or your board.

Global Financial Compliance Catalogue cover
Financial services

Global Financial Compliance Catalogue

Specialized compliance training for financial services teams working across borders, covering AML, risk management, customer due diligence and international regulations.

UK Compliance Catalogue cover
UK compliance

UK Compliance Catalogue

Built for UK organizations, covering GDPR, RIDDOR, Martyn's Law, employment law and the regulations your team needs day to day.

Global Compliance Catalogue cover
Compliance

Global Compliance Catalogue

Stay compliant across every market you operate in, with regulatory training covering GDPR, data protection, workplace safety and more.

Browse all course catalogues

Your questions answered

Questions about Operational Resilience training

How long is the Operational Resilience course?

It's made up of 6 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson. The record is stored in 5Mins for audits.

What is an impact tolerance?

The maximum tolerable level of disruption to an important business service, such as a maximum length of outage, beyond which there would be intolerable harm to customers or a risk to market integrity or financial stability.

What is an important business service?

A service a firm provides to an external customer or market participant where disruption could cause intolerable harm to customers or risk to market integrity, the firm's safety and soundness or financial stability.

Who should take this course?

Anyone in a UK financial services firm who runs, supports or oversees important business services, from operations and technology teams to risk, compliance, senior managers and the board.

Can I try the Operational Resilience course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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