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Operational Risk training

Five microlessons on operational risk in UK financial services: risk categories, measurement, controls, governance and operational resilience, with situational tests and a certificate of completion.

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Operational Risk (UK) course preview
5Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Compliance teams that chose 5Mins

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Collingwood nsave ICAB Delamode LOQBOX Kennedys GSK Student Cribs Millennium Hotels Paris Baguette
  • 2Assessments
  • 5Microlessons
  • IncludedCertificate of completion
About this course

What the Operational Risk course covers

This course covers operational risk as the foundation of resilience in financial services, in five short microlessons. It explains the four categories of operational risk (people, process, technology and external events), how to assess and measure them, emerging AI threats, proportionate controls and governance, and how operational resilience connects to important business services and impact tolerances.

Learning outcomes

What your people will be able to do

  • Define operational risk and its categories, and tell it apart from market and credit risk
  • Assess inherent, control and residual operational risk
  • Design and test preventive, detective and corrective controls
  • Run risk assessments and scenario tests, including AI threats
  • Apply governance frameworks, including three lines of defense and board oversight
  • Prepare for the FCA's operational incident and third-party reporting rules
Course contents

5 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1Understanding Operational Risk and the Current Compliance Landscape
2Categories and Sources of Operational Risk
3Assessing, Measuring, and Maintaining Operational Resilience
4Operational Risk Controls, Governance, and the Unified Reporting Framework
5Operational Resilience, Impact Tolerances, and the Path Forward

  1. Understanding Operational Risk and the Current Compliance Landscape: What operational risk is and how it differs from market and credit risk.
  2. Categories and Sources of Operational Risk: People, process, technology and external events.
  3. Assessing, Measuring, and Maintaining Operational Resilience: Inherent, control and residual risk, and scenario testing.
  4. Operational Risk Controls, Governance, and the Unified Reporting Framework: Controls, three lines of defense and incident reporting.
  5. Operational Resilience, Impact Tolerances, and the Path Forward: Important business services, impact tolerances and what's next.
A 5Mins certificate of completion for Operational Risk (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Operational Risk (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Risk and compliance teams in banks, insurers, asset managers and payment firms
  • Operations, technology and change teams who own processes and systems
  • Managers of important business services
  • Board members and senior managers who oversee risk

Laws covered

  • FCA operational resilience rules (SYSC 15A). Firms must identify important business services, set impact tolerances and be able to stay within them. The transition period ended on 31 March 2025.
  • FCA PS26/2: Operational incident and third party reporting. New rules on reporting operational incidents and material third-party arrangements, which take effect in March 2027.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
Read the Collingwood story
ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
Read the ICAB story
ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
See more customer stories
ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
Read the nsave story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Operational Risk training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
  • No card needed

Get a free sample lesson

Use your work email so we can arrange your demo.

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Free course catalogues

Take the catalogues with you

Free PDF catalogues to share with your compliance lead, your managers or your board.

Global Financial Compliance Catalogue cover
Financial services

Global Financial Compliance Catalogue

Specialized compliance training for financial services teams working across borders, covering AML, risk management, customer due diligence and international regulations.

UK Compliance Catalogue cover
UK compliance

UK Compliance Catalogue

Built for UK organizations, covering GDPR, RIDDOR, Martyn's Law, employment law and the regulations your team needs day to day.

Global Compliance Catalogue cover
Compliance

Global Compliance Catalogue

Stay compliant across every market you operate in, with regulatory training covering GDPR, data protection, workplace safety and more.

Browse all course catalogues

Your questions answered

Questions about Operational Risk training

How long is the Operational Risk course?

It's made up of 5 short microlessons. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and complete both situational tests. The record is stored in 5Mins for audits.

What is operational risk?

The risk of loss from failed or inadequate processes, people and systems, or from external events. The course covers each category and how to control it.

Who should take this course?

Risk, compliance, operations and technology teams in financial services, managers of important business services and senior managers who oversee risk.

How often should staff take this training?

Many firms refresh it every year and when rules or systems change. In 5Mins you can set the course to repeat, for example every 12 months.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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