Customer story

How Millennium Hotels cut course times by 50%+ and covered 90% in-house

Millennium Hotels replaced a limited e-learning platform with 5Mins across 17 UK hotels. Almost 90% of compliance training now sits in-platform, and courses run in less than half the time.

G24.6 Capterra4.7
Industry
Hospitality, hotels
Team members
1,600+ in the UK
Hotels
17 in the UK
Location
London, UK
The results

What changed after switching to 5Mins

Across 17 UK hotels and more than 1,600 team members, Millennium Hotels needed compliance training that could scale without adding to Dhanya's admin.

90%

of compliance training covered in-platform

Previously outsourced or bought from accredited bodies, now built directly into 5Mins.

50%+

shorter course durations

Fire safety training was cut from 40 minutes or more, with shorter courses across the board.

50+

nationalities in the workforce

AI translation covers the team's most-spoken languages across every UK hotel.

25-30

onboarding courses on their own phone

Chefs, room attendants and other non-desk staff start straight after HR induction.

Figures from Millennium Hotels' customer story with 5Mins.

The challengeWith 5Mins

A first platform that could not cover the basicsCompliance, onboarding and reporting built into one platform

Many required compliance courses were not built into the platform, so the team outsourced or bought them. Reporting depended on Dhanya pulling data every week.Almost 90% of compliance training is now covered in 5Mins, new joiners learn on their own phones, and hotels get their own progress reports every Monday.

  • Content

    Courses missing from the platform

    Many compliance courses were not built in, so the team outsourced or bought them.

  • Access

    No system access for non-desk staff

    Chefs and room attendants had no personal access, so HR had to arrange a computer.

  • Reporting

    Weekly reports, hotel by hotel

    Dhanya pulled data weekly, sorted it by hotel and emailed each HR team to chase targets.

  • Length

    Courses that ran long

    Some courses ran long, with fire safety training taking 40 minutes or more.

"Ease of admin use is something I would really recommend, it's very handy for an administrator. The content creation features are great, and the client support team from 5Mins is amazing. They are always ready to listen and build bespoke features and content to support us."

Dhanya NairLearning and Development Manager, Millennium Hotels
The rollout

From supplier shortlist to Monday reports

Dhanya's team chose 5Mins after a genuine evaluation, then built it around hotel life.

  1. A genuine evaluation

    Dhanya's team compared 8 to 10 suppliers. The built-in content library and the ability to customize existing modules into new courses set 5Mins apart.

  2. Onboarding on phones

    Chefs, room attendants and other non-desk staff complete their 25 to 30 onboarding courses on their own phone, straight after HR induction.

  3. Training in more languages

    With more than 50 nationalities across the business, AI translation into the team's most-spoken languages helps the training land.

  4. Reports every Monday

    Named hotels, including Copthorne Manchester, Copthorne Plymouth and Millennium Gloucester, receive their own progress reports every Monday morning.

Your turn

Put compliance admin on autopilot across every site

Cut course times, launch mobile-first onboarding and send hotels their own reports. 5Mins enrolls, reminds and reports automatically. Most customers are live in 2-4 weeks.