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Customer Case Study

How Permanently Unique Turned Training From a Tick-Box Exercise Into Growth

Compliance training across Tattu, Fenix & Louis

Discover how Permanently Unique Group rolled out bite-sized, AI-built training across 700+ people, cutting compliance training time by 50% while powering succession planning and new site openings.

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Results that speak for themselves

Across three fast-growing restaurant brands, Permanently Unique needed compliance training that could keep pace with hiring, new openings and shift patterns, without adding to the HR team's workload. Here's what changed after switching to 5Mins.

700+
people onboarded
Across Tattu, Fenix and Louis, with role-based course libraries automatically assigned from day one
94%
platform activation rate
Sustained through a high-volume Christmas hiring period, with new starters accessing the platform on or before day one
50%
faster compliance training
Down from up to six hours per new starter, freeing up more time with their trainer and on the floor

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The challenge: mandatory training that felt like a tick-box exercise

When Permanently Unique's HR team assessed their training and compliance setup, the problems were clear. Mandatory training across the group's three restaurant brands had become a tick-box exercise: generic content built for the wider hospitality sector, with little relevance to colleagues' day-to-day roles, and some courses ran long.

Genuine engagement was hard to come by, and the platform offered no way to support the business beyond ticking the compliance box, with no route into succession planning or internal progression for colleagues who wanted to grow with the company.

Industry

Hospitality & Restaurants

No. of Employees

700+

Location

Manchester, UK

About

Permanently Unique Group is a premium hospitality group founded in Manchester in 2015 (as Tattu), rebranding as Permanently Unique Group in 2023 as it grew into a multi-brand business. The Group operates eight sites across the UK and Dubai, with further openings planned in London and beyond, and employs approximately 700 people across its three brands: Tattu, Fenix and Louis.

From tick-box exercise to genuine engagement

How Permanently Unique transformed compliance training across 700+ people with 5Mins.ai

The transformation: from box-ticking to bespoke, bite-sized learning

Before
😐 Mandatory compliance training felt like a tick-box exercise, with little engagement from colleagues
📄 Generic, one-size-fits-all courses built for the whole hospitality sector, not for their specific brands
⏳ New starters could spend up to six hours on mandatory training before getting to the floor
🧩 Platform limited to mandatory compliance, with no way to support succession planning or internal progression
📢 New menu, drinks and partnership updates relied on colleagues catching the information on shift
→
After
🎯 Bespoke courses built specifically for Tattu, Fenix and Louis, shaped closely with the 5Mins team before launch
⚡ Compliance training time cut by 50%, freeing new starters for more time with their trainer and on the floor
🚀 AI Studio lets marketing, ops and finance teams build their own bite-sized courses for new menu launches
📈 Platform now underpins succession planning, mapping out the training colleagues need to reach the next level
📱 Role-based course libraries auto-assigned on day one, with new menus and site openings in colleagues' hands instantly

Why it works: from chasing compliance to driving growth

🎯

Bespoke, brand-specific training

Rather than generic courses built for the whole hospitality sector, Permanently Unique worked closely with the 5Mins team before launch to make compliance training relevant to Tattu, Fenix and Louis specifically, driving engagement colleagues could actually see the value in.

🚀

AI Studio for in-house content creation

Marketing, ops and finance teams now build their own bite-sized courses for new menu launches, putting new dishes, ingredients and menu structures in front of colleagues with a short comprehension check at the end, surfacing knowledge gaps to follow up on.

📈

A platform for succession planning

Beyond mandatory compliance, the platform maps out the training colleagues need to progress internally, supporting Permanently Unique's focus on succession planning and helping colleagues develop with the business rather than just complete a checklist.

⏱️

Faster, floor-ready onboarding

Training that once took up to six hours has been cut by nearly 50%, with colleagues getting platform access on or before day one, meaning more time with their trainer and buddy, and more time actually learning the job on the floor.

"Before 5Mins, our training and compliance was seen as almost a tick-box exercise because it wasn't very engaging for our colleagues. 5Mins is able to make it more bespoke to us, so it's relevant to our teams rather than just generic across the whole hospitality sector."

Joseph

Joseph

Group HR Manager

CTA Section - Permanently Unique Training

Ready to transform your compliance training like Permanently Unique?

Stop chasing colleagues to complete mandatory training. Discover how to engage 700+ people across multiple restaurant brands with bite-sized compliance courses that drive real accountability, not just tick-box completion. Talk to one of our learning experts today.

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