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Communication in Care training

Six microlessons on communication in care, breaking down barriers, choosing the right channel, active listening, records and handovers, with situational tests and a certificate of completion.

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Communication in Care (UK) course preview
6Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Compliance teams that chose 5Mins

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Collingwood nsave ICAB Delamode LOQBOX Kennedys GSK Student Cribs Millennium Hotels Paris Baguette
  • 2Assessments
  • 6Microlessons
  • IncludedCertificate of completion
About this course

What the Communication in Care course covers

This course helps care teams communicate safely and with dignity in six microlessons. It covers why communication matters and the regulations that depend on it, how to break down sensory, cognitive, physical, language and environmental barriers, when to use verbal, non-verbal, written or augmentative and alternative communication (AAC), active listening, checking and clarifying, and accurate reports, records, SBAR handovers and information sharing.

Learning outcomes

What your people will be able to do

  • Communicate in a person-centered way that meets CQC regulations and legal duties
  • Adapt communication for sensory, cognitive and speech impairments
  • Use active listening, paraphrasing and clarifying to gather safety-critical information
  • Choose verbal, non-verbal, written or augmentative communication, and escalate when needed
  • Write accurate, contemporaneous SBAR handovers and incident reports in line with UK GDPR
  • Keep communication habits and records that show person-centered care
Course contents

6 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1Why Communication Matters in an Adult Residential Care Home
2Barriers to Communication and How to Break Them Down
3Verbal, Non-Verbal, Written and Augmentative Communication
4Listening, Checking and Clarifying
5Reports, Records and Information Sharing
6Putting It Into Practice

  1. Why Communication Matters in an Adult Residential Care Home: Communication as the thread through good care, and the regulations that rely on it.
  2. Barriers to Communication and How to Break Them Down: Sensory, cognitive, physical, language and environmental barriers, and how to adapt.
  3. Verbal, Non-Verbal, Written and Augmentative Communication: Choosing the right channel, from speech and body language to AAC.
  4. Listening, Checking and Clarifying: Active listening, paraphrasing and checking understanding.
  5. Reports, Records and Information Sharing: Accurate records, SBAR handovers and sharing information lawfully.
  6. Putting It Into Practice: Personalized communication on busy shifts and inspection-ready records.
A 5Mins certificate of completion for Communication in Care (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Communication in Care (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Care workers and support workers
  • Nurses and senior carers
  • Team leaders who run handovers
  • Registered managers

Laws covered

  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Regulations such as 9 (person-centered care), 10 (dignity and respect) and 17 (good governance and records) depend on good communication.
  • Accessible Information Standard. Health and adult social care services must identify and meet people's information and communication needs.
  • UK GDPR and the Data Protection Act 2018. Records and shared information must be accurate, confidential and handled lawfully.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
Read the Collingwood story
ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
Read the ICAB story
ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
See more customer stories
ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
Read the nsave story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Communication in Care training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
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Free course catalogues

Take the catalogues with you

Free PDF catalogues to share with your compliance lead, your managers or your board.

Health & Social Care Compliance Catalogue cover
Health & social care

Health & Social Care Compliance Catalogue

Compliance training for health and social care teams, helping you meet regulatory standards and keep staff, patients and the people you support safe.

UK Compliance Catalogue cover
UK compliance

UK Compliance Catalogue

Built for UK organizations, covering GDPR, RIDDOR, Martyn's Law, employment law and the regulations your team needs day to day.

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Compliance

Global Compliance Catalogue

Stay compliant across every market you operate in, with regulatory training covering GDPR, data protection, workplace safety and more.

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Your questions answered

Questions about Communication in Care training

How long is the Communication in Care course?

It's made up of 6 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and complete the situational tests. The record is stored in 5Mins for audits.

What is SBAR?

Situation, Background, Assessment, Recommendation. It is a simple structure for clear handovers and escalations, covered in the fifth microlesson.

What is augmentative and alternative communication (AAC)?

Tools and methods that support or replace speech, such as picture boards, symbols, signing or communication devices. The third microlesson explains when to use them.

How often should staff take communication training?

Cover it during induction and refresh it regularly. In 5Mins you can set the course to repeat, for example every 12 months.

Can I try the Communication in Care course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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