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Customer Service in Care training

Four microlessons on customer service in health and social care, clear communication, body language and active listening, and handling complaints, with a certificate of completion.

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Delivering Good Customer Service in the Care Sector (UK) course preview
4Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Compliance teams that chose 5Mins

Read their stories
Collingwood nsave ICAB Delamode LOQBOX Kennedys GSK Student Cribs Millennium Hotels Paris Baguette
  • OnlineSelf-paced format
  • 4Microlessons
  • IncludedCertificate of completion
About this course

What the Customer Service in Care course covers

This course shows care teams how good customer service is part of good care in four microlessons. It covers how CQC Regulations 9 and 10 shape everyday interactions with the people you support and their families, clear communication adapted to sensory and cognitive needs, accurate record keeping, body language and active listening, and handling complaints confidently under Regulation 16.

Learning outcomes

What your people will be able to do

  • Apply person-centered care and dignity in line with CQC Regulations 9 and 10
  • Communicate clearly in plain language and adapt for sensory or cognitive needs
  • Use active listening and positive body language to build trust
  • Keep accurate, timely and factual records that support safe handovers
  • Handle complaints in line with Regulation 16: acknowledge, investigate, respond, record and learn
  • Recognize how everyday interactions affect trust and outcomes
Course contents

4 microlessons

Each microlesson is a short, TikTok-style video lesson.

1Why Customer Service Matters in Health and Social Care
2Communication in Health and Social Care
3Body Language and Active Listening
4Handling Complaints with Confidence

  1. Why Customer Service Matters in Health and Social Care: Why good service is part of good care, and what CQC Regulations 9 and 10 expect.
  2. Communication in Health and Social Care: Clear communication, adapting it for different needs, and accurate records.
  3. Body Language and Active Listening: Body language, tone and active listening techniques that build trust.
  4. Handling Complaints with Confidence: Acknowledge, investigate, respond, record and learn: complaints under Regulation 16.
A 5Mins certificate of completion for Delivering Good Customer Service in the Care Sector (UK), lying on a desk next to a laptop
Certificate

A certificate for every learner who completes it

Learners finish every microlesson. 5Mins then issues a certificate of completion for Delivering Good Customer Service in the Care Sector (UK).

  • Certificates and e-signatures stored against each learner
  • Audit-ready records, ready whenever an auditor asks
  • Completion shows on the Compliance Dashboard in real time
Audience and regulation

Who it's for and the law it covers

Who it's for

  • Care workers and support workers
  • Receptionists and front-of-house staff in care settings
  • Team leaders and registered managers
  • Anyone who speaks with families and visitors

Laws covered

  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Regulations 9 and 10. Care must be person-centered, and people must be treated with dignity and respect.
  • Regulation 16, receiving and acting on complaints. Providers must have an accessible system to identify, investigate and respond to complaints.
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • RepeatRecurrence

    Set the course to repeat, for example every 12 months, and 5Mins re-enrolls people for you.

  • CertifyCertificates

    Certificates and e-signatures are issued and stored for every completion.

  • ProveAudit-ready records

    See who is complete, at risk or overdue on the Compliance Dashboard, and prove it any time.

Customer stories

Compliance teams that swapped chasing for results

Compliance, HR and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

ComplianceCompliance Training Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

  • ~1 day saved on each compliance course (HR estimate)
  • Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellLaura ChappellHR Director, Collingwood
Read the Collingwood story
ComplianceCompliance Training Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

  • 12 monthly sessions a year, up from 3-4
  • 95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornLucy WybornDirector of Learning and Development, ICAB
Read the ICAB story
ComplianceCompliance Training Legal services 80%

completion on mandatory training, up from 20%

  • Mobile microlessons finished between calls
  • Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonJamie WaltonGroup Learning and Development Officer, Winn Solicitors
See more customer stories
ComplianceCompliance Training Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

  • Any device phone or laptop, at their own pace
  • Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurAbdul GofurHead of Compliance & Anti-Financial Crime, nsave
Read the nsave story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Customer Service in Care training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
  • No card needed

Get a free sample lesson

Use your work email so we can arrange your demo.

We'll use your details to arrange your demo and contact you about 5Mins. See our privacy policy.

Free course catalogues

Take the catalogues with you

Free PDF catalogues to share with your compliance lead, your managers or your board.

Health & Social Care Compliance Catalogue cover
Health & social care

Health & Social Care Compliance Catalogue

Compliance training for health and social care teams, helping you meet regulatory standards and keep staff, patients and the people you support safe.

UK Compliance Catalogue cover
UK compliance

UK Compliance Catalogue

Built for UK organizations, covering GDPR, RIDDOR, Martyn's Law, employment law and the regulations your team needs day to day.

Global Compliance Catalogue cover
Compliance

Global Compliance Catalogue

Stay compliant across every market you operate in, with regulatory training covering GDPR, data protection, workplace safety and more.

Browse all course catalogues

Your questions answered

Questions about Customer Service in Care training

How long is the Customer Service in Care course?

It's made up of 4 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson. The record is stored in 5Mins for audits.

Why does customer service matter in care?

How people are spoken to and listened to affects their trust, what they tell you and how they feel about their care. The first microlesson explains the link to CQC Regulations 9 and 10.

How should care staff handle a complaint?

Acknowledge it, investigate it, respond, then record it and learn from it, in line with Regulation 16. The fourth microlesson walks through each step.

Does the course have an assessment?

No. The course is made up of four microlessons with no graded assessment, and learners get a certificate once they finish every microlesson.

Can I try the Customer Service in Care course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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