How long is the Duty of Candour course?

It's made up of 6 short microlessons. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

Is there a certificate?

Yes. Learners get a certificate of completion once they finish every microlesson and complete the situational tests. The record is stored in 5Mins for audits.

What is a notifiable safety incident?

An unintended or unexpected incident in care that has caused, or could cause, a set level of harm under Regulation 20. The fifth microlesson explains the thresholds.

What does the duty of candour require?

Telling the person what happened, giving an apology, explaining what will be done, following up in writing and keeping records. The sixth microlesson covers each step.

How often should staff take duty of candour training?

Cover it during induction and refresh it regularly. In 5Mins you can set the course to repeat, for example every 12 months.

Can I try the Duty of Candour course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

Duty of Candour Training Course (UK)

Duty of Candour training

Six microlessons on the duty of candour, its origins, statutory and professional duties, the rules across the UK, notifiable safety incidents and meeting your obligations, with situational tests and a certificate of completion.

4.6

4.7

What the Duty of Candour course covers

This course explains the duty to be open and honest when care goes wrong in six short microlessons. It covers what the duty of candour is and its basis in Regulation 20, the Mid Staffordshire failings behind it, the difference between the statutory and professional duty, how the rules differ across England, Scotland, Wales and Northern Ireland, how to recognize a notifiable safety incident, and what notification, apology, record keeping and CQC enforcement involve.

A certificate for every learner who completes it

Learners finish every microlesson and complete the assessments. 5Mins then issues a certificate of completion for Duty of Candour (UK).

Certificates and e-signatures stored against each learner

Audit-ready records, ready whenever an auditor asks

Completion shows on the Compliance Dashboard in real time

Laws covered

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Regulation 20. Registered providers must be open and transparent with people about their care, and follow set steps when a notifiable safety incident happens.

Professional duty of candour. Professional regulators expect individual health and care professionals to be open and honest when something goes wrong.

Scotland and Wales. Each has its own statutory duty of candour, with rules that differ from England's.

ComplianceCompliance Training

Insurance, 205 colleagues 100%

compliance completion and pass rate since go-live

~1 day saved on each compliance course (HR estimate)
Automated reminders and reporting

Since go-live, our compliance completion and pass rates are 100%, and it's the quickest we've ever got there. Automated reminders and reporting save us about a day per course.

Laura ChappellHR Director, Collingwood

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ComplianceCompliance Training

Insurance and emergency accommodation 87%

less session time, from 2.5-3 hour sessions to modules of 25 minutes at most

12 monthly sessions a year, up from 3-4
95% content creation time saved

Our compliance sessions used to be two and a half to three hours in a room, and we could fit in three or four a year. Now we cover one topic a month, and I can see exactly what people are retaining.

Lucy WybornDirector of Learning and Development, ICAB

Read the ICAB story

ComplianceCompliance Training

Legal services 80%

completion on mandatory training, up from 20%

Mobile microlessons finished between calls
Manager view of each team's progress

We were sitting at 20% completion on our mandatory training. We're now at 80%. People finish short lessons between calls, on mobile, and managers can see where their teams are, so chasing completion is no longer a one-person job.

Jamie WaltonGroup Learning and Development Officer, Winn Solicitors

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ComplianceCompliance Training

Fintech and digital banking On demand

training log showing who did what, when, and the pass rate

Any device phone or laptop, at their own pace
Rolling refreshers through the year

When I engage with the FCA, I can show that every team has had training tailored to their role, that it's up to date, and that it runs throughout the year, with a full log of who's done what.

Abdul GofurHead of Compliance & Anti-Financial Crime, nsave

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Duty of Candour training

What the Duty of Candour course covers

What your people will be able to do

6 microlessons

A certificate for every learner who completes it

Who it's for and the law it covers

Who it's for

Laws covered

Assign it once, then let 5Mins do the chasing

Compliance teams that swapped chasing for results

See 5Mins in action with a free sample lesson

Get a free sample lesson

Take the catalogues with you

Health & Social Care Compliance Catalogue

UK Compliance Catalogue

Global Compliance Catalogue

Questions about Duty of Candour training

How long is the Duty of Candour course?

Is there a certificate?

What is a notifiable safety incident?

What does the duty of candour require?

How often should staff take duty of candour training?

Can I try the Duty of Candour course first?

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Duty of Care (UK)

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Care Planning (UK)

Communication in Care (UK)

Accident Reporting (UK)

Delivering Good Customer Service in the Care Sector (UK)

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