Confident Communication training

Seven microlessons, each under 5 minutes, on active listening, the SCARF model and communicating with emotional intelligence.

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Confident Communication course preview
7Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Teams that build better leaders with 5Mins

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BDChannableIvy FarmPerkboxCandyspaceMillennium HotelsPayNetGreenphireKudaAZA Finance
  • OnlineSelf-paced format
  • 7Microlessons
  • MobileBrowser, iOS and Android apps
About this course

What the Confident Communication course covers

This course covers confident communication in seven microlessons, each under 5 minutes. It's built for managers and anyone who wants to communicate with more impact, and covers active listening, the RASA framework, what makes a good listener, the SCARF model, pausing and reflective listening, and emotional intelligence.

Learning outcomes

What your people will be able to do

  • Use active listening techniques, including the RASA framework
  • Apply reflective listening to improve conversations
  • Use the SCARF model to improve communication at work
  • Use emotional intelligence to manage your own and your team's reactions
  • Make conversations more effective with pauses and empathy
  • Show you are engaged through active, cooperative listening
Course contents

7 microlessons

Each microlesson is a short, TikTok-style video lesson.

1Welcome to Confident Communication
24 Ways to Show Active Listening
3RASA
4What Defines a Good Listener
5Status
6Pausing
7Leading Your Communication With Emotional Intelligence

  1. Welcome to Confident Communication: What confident communication looks like, and what this course covers.
  2. 4 Ways to Show Active Listening: Four simple ways to show someone you are really listening.
  3. RASA: The RASA framework for active listening.
  4. What Defines a Good Listener: How good listeners support the speaker and keep the conversation cooperative.
  5. Status: How status, from the SCARF model, affects how people react at work.
  6. Pausing: Using pauses and reflective listening to show empathy.
  7. Leading Your Communication With Emotional Intelligence: How emotional intelligence and self-awareness shape the way you communicate.
Audience

Who should take this course

Who it's for

  • Managers and team leads who want to communicate with more impact
  • New managers building trust with their team
  • Anyone who leads meetings, projects or stakeholder conversations
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • ReportTeam Progress Email

    Managers get a regular email with their team's overdue courses and courses due in the next 30 days.

  • EngagePoints and streaks

    Points, streaks and leaderboards keep people coming back to finish.

  • TrackReporting & Insights

    See who has started, finished or is overdue, by person and by team.

Customer stories

Teams that build better leaders with 5Mins

People and L&D leaders on what changed when they moved their leadership training to 5Mins. Pick a team to see what changed.

LeadershipLeadership Development Food technology 20

training days saved across the first-time manager cohort

  • 13 first-time managers trained
  • 1 hour a fortnight, instead of half-day sessions

Getting every manager into a three-hour session was near impossible, so we flipped it: bite-sized lessons first, then one hour together every two weeks. Our managers now bring me solutions, not problems.

Debra SymeDebra SymeChief People Officer, Ivy Farm
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LeadershipLeadership Development SaaS 83%

less leadership training time, from 24 hours to 4 hours a quarter

  • 100% voluntary retention
  • Zero drop-offs from the program

Switching to 5Mins cut our online training time from 24 hours to 4 per quarter, and our live sessions got better. We kept 100% voluntary retention and saw zero drop-offs.

Scott BrinkmeyerScott BrinkmeyerLearning and Development Manager, Channable
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LeadershipLeadership Development MedTech, 45,000+ employees 50%

shorter program, from 5 months to under 3

  • 4.4/5 program rating from participants
  • 2 weeks between modules, instead of a month

5Mins was the missing piece in our global HR program. Releasing a module every two weeks instead of every month cut the program from five months to just under three, without losing quality.

Talwinder SinghTalwinder SinghAssociate Director, Org and Capability, Greater Asia, BD
Read the BD story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Confident Communication training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
  • No card needed

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Free course catalogues

Take the catalogue with you

Free PDF catalogues to share with your managers and your team.

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Your questions answered

Questions about Confident Communication training

How long is the Confident Communication course?

It's made up of 7 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

What does the course cover?

Active listening, the RASA framework, what makes a good listener, the SCARF model, pausing and reflective listening, and leading your communication with emotional intelligence.

Who should take Confident Communication training?

Managers, team leads and anyone who wants to listen better and communicate with more confidence at work.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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