Navigating Conflict training

Six microlessons, each under 5 minutes, on handling difficult conversations and team conflict with empathy, emotional intelligence and the DISC model.

Start free trial
G24.6Capterra4.7
Navigating Conflict course preview
6Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Teams that build better leaders with 5Mins

Read their stories
BDChannableIvy FarmPerkboxCandyspaceMillennium HotelsPayNetGreenphireKudaAZA Finance
  • OnlineSelf-paced format
  • 6Microlessons
  • MobileBrowser, iOS and Android apps
About this course

What the Navigating Conflict course covers

This course covers conflict at work in six microlessons, each under 5 minutes. It's built for managers who need to have difficult conversations, and covers being direct and empathetic, preparing for a tough conversation, using the DISC model, healthy conflict and building emotionally intelligent teams.

Learning outcomes

What your people will be able to do

  • Use emotional intelligence to improve team dynamics and performance
  • Handle difficult conversations with direct, empathetic communication
  • Use the DISC model to tailor how you lead and communicate
  • Prepare well for challenging conversations
  • Recognize and manage healthy conflict to build trust and better solutions
  • Bring emotional intelligence into hiring and team culture
Course contents

6 microlessons

Each microlesson is a short, TikTok-style video lesson.

1Welcome to Navigating Conflict
2How to Have Difficult Conversations and Overcome Conflict
3Preparing for a Difficult Conversation
4A Manager's Guide to DISC for Personality-Powered Leadership
5It's Not All Bad
6How to Create Emotionally Intelligent Teams

  1. Welcome to Navigating Conflict: Why tough conversations get avoided, and what this course will help you do.
  2. How to Have Difficult Conversations and Overcome Conflict: Being direct and empathetic, and owning your emotions in a tough conversation.
  3. Preparing for a Difficult Conversation: How to prepare: understand the problem and anticipate the emotions involved.
  4. A Manager's Guide to DISC for Personality-Powered Leadership: Using the DISC model to adapt how you lead each personality on your team.
  5. It's Not All Bad: Why some conflict is healthy, and how it builds trust and better ideas.
  6. How to Create Emotionally Intelligent Teams: Building emotional intelligence across a team, from hiring to everyday habits.
Audience

Who should take this course

Who it's for

  • Managers who put off difficult conversations
  • Team leads handling tension or disagreement in their team
  • New managers leading former peers
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • ReportTeam Progress Email

    Managers get a regular email with their team's overdue courses and courses due in the next 30 days.

  • EngagePoints and streaks

    Points, streaks and leaderboards keep people coming back to finish.

  • TrackReporting & Insights

    See who has started, finished or is overdue, by person and by team.

Customer stories

Teams that build better leaders with 5Mins

People and L&D leaders on what changed when they moved their leadership training to 5Mins. Pick a team to see what changed.

LeadershipLeadership Development Food technology 20

training days saved across the first-time manager cohort

  • 13 first-time managers trained
  • 1 hour a fortnight, instead of half-day sessions

Getting every manager into a three-hour session was near impossible, so we flipped it: bite-sized lessons first, then one hour together every two weeks. Our managers now bring me solutions, not problems.

Debra SymeDebra SymeChief People Officer, Ivy Farm
Read the Ivy Farm story
LeadershipLeadership Development SaaS 83%

less leadership training time, from 24 hours to 4 hours a quarter

  • 100% voluntary retention
  • Zero drop-offs from the program

Switching to 5Mins cut our online training time from 24 hours to 4 per quarter, and our live sessions got better. We kept 100% voluntary retention and saw zero drop-offs.

Scott BrinkmeyerScott BrinkmeyerLearning and Development Manager, Channable
Read the Channable story
LeadershipLeadership Development MedTech, 45,000+ employees 50%

shorter program, from 5 months to under 3

  • 4.4/5 program rating from participants
  • 2 weeks between modules, instead of a month

5Mins was the missing piece in our global HR program. Releasing a module every two weeks instead of every month cut the program from five months to just under three, without losing quality.

Talwinder SinghTalwinder SinghAssociate Director, Org and Capability, Greater Asia, BD
Read the BD story
★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Navigating Conflict training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
  • No card needed

Get a free sample lesson

Use your work email so we can arrange your demo.

We'll use your details to arrange your demo and contact you about 5Mins. See our privacy policy.

Free course catalogues

Take the catalogue with you

Free PDF catalogues to share with your managers and your team.

Leadership Catalogue cover
Leadership

Leadership Catalogue

Develop tomorrow's leaders with expert-built leadership and management training.

Browse all course catalogues

Your questions answered

Questions about Navigating Conflict training

How long is the Navigating Conflict course?

It's made up of 6 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

What does the course cover?

Having difficult conversations, preparing for them, using the DISC model to adapt your approach, why some conflict is healthy and how to build emotionally intelligent teams.

Who should take Navigating Conflict training?

Managers and team leads who need to handle tension, disagreement or difficult conversations in their team.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

Get started

Give your people leadership training they'll actually enjoy

Assign Navigating Conflict and 5,000+ other micro courses in minutes, or turn your own policies into microlessons with AI Studio.

Start free trial