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Mastering Feedback training

Five microlessons, each under 5 minutes, on practical feedback models, from strength-based feedback and SBI to the Feedback Matrix, with two situational tests.

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Mastering Feedback - Practical Models and Techniques course preview
5Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

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  • 2Assessments
  • 5Microlessons
  • MobileBrowser, iOS and Android apps
About this course

What the Mastering Feedback course covers

This course covers practical feedback models in five microlessons, each under 5 minutes. It's built for managers who want to give feedback that helps people grow, and covers strength-based feedback, the SBI model, why feedback matters, a four-step feedback framework and the Feedback Matrix. It ends with two situational tests.

Learning outcomes

What your people will be able to do

  • Apply the strength-based feedback model to build on people's strengths
  • Use the SBI model to give precise, specific feedback
  • Understand how good feedback drives individual and team growth
  • Use a four-step framework to give constructive feedback
  • Use the Feedback Matrix for structured, actionable feedback
  • Spot chances to improve through feedback
Course contents

5 microlessons

Each microlesson is a short, TikTok-style video lesson, with knowledge checks along the way.

1Using the Strength Based Feedback Model
2Using the SBI Model for Feedback
3Why Should We Care About Feedback?
4Describe Exactly What Happened
5Give and Receive Feedback Effectively With the Feedback Matrix

  1. Using the Strength Based Feedback Model: Using feedback to build on people's strengths.
  2. Using the SBI Model for Feedback: Giving precise feedback with Situation, Behavior and Impact.
  3. Why Should We Care About Feedback?: Why feedback matters, and what goes wrong when it's done badly.
  4. Describe Exactly What Happened: A four-step framework for clear, constructive feedback.
  5. Give and Receive Feedback Effectively With the Feedback Matrix: Using the Feedback Matrix to give structured, actionable feedback.
Audience

Who should take this course

Who it's for

  • Managers who give regular feedback to their team
  • New managers learning to give feedback for the first time
  • Team leads who want feedback to drive growth
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • ReportTeam Progress Email

    Managers get a regular email with their team's overdue courses and courses due in the next 30 days.

  • EngagePoints and streaks

    Points, streaks and leaderboards keep people coming back to finish.

  • TrackReporting & Insights

    See who has started, finished or is overdue, by person and by team.

Customer stories

Teams that build better leaders with 5Mins

People and L&D leaders on what changed when they moved their leadership training to 5Mins. Pick a team to see what changed.

LeadershipLeadership Development Food technology 20

training days saved across the first-time manager cohort

  • 13 first-time managers trained
  • 1 hour a fortnight, instead of half-day sessions

Getting every manager into a three-hour session was near impossible, so we flipped it: bite-sized lessons first, then one hour together every two weeks. Our managers now bring me solutions, not problems.

Debra SymeDebra SymeChief People Officer, Ivy Farm
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LeadershipLeadership Development SaaS 83%

less leadership training time, from 24 hours to 4 hours a quarter

  • 100% voluntary retention
  • Zero drop-offs from the program

Switching to 5Mins cut our online training time from 24 hours to 4 per quarter, and our live sessions got better. We kept 100% voluntary retention and saw zero drop-offs.

Scott BrinkmeyerScott BrinkmeyerLearning and Development Manager, Channable
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LeadershipLeadership Development MedTech, 45,000+ employees 50%

shorter program, from 5 months to under 3

  • 4.4/5 program rating from participants
  • 2 weeks between modules, instead of a month

5Mins was the missing piece in our global HR program. Releasing a module every two weeks instead of every month cut the program from five months to just under three, without losing quality.

Talwinder SinghTalwinder SinghAssociate Director, Org and Capability, Greater Asia, BD
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★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Mastering Feedback training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
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Free course catalogues

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Free PDF catalogues to share with your managers and your team.

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Your questions answered

Questions about Mastering Feedback training

How long is the Mastering Feedback course?

It's made up of 5 microlessons, each under 5 minutes, plus two situational tests. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

How are learners assessed?

The course ends with two situational tests: realistic feedback scenarios, with questions on how you would handle them.

What does the course cover?

Strength-based feedback, the SBI model, why feedback matters, a four-step framework for describing what happened and the Feedback Matrix.

Who should take Mastering Feedback training?

Managers and team leads who give feedback regularly, and new managers learning how.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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