Performance Conversations training

Eight microlessons, each under 5 minutes, on reviews, feedback and difficult conversations, using the SBI and GROW models.

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Mastering Performance Conversations course preview
8Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Teams that build better leaders with 5Mins

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BDChannableIvy FarmPerkboxCandyspaceMillennium HotelsPayNetGreenphireKudaAZA Finance
  • OnlineSelf-paced format
  • 8Microlessons
  • MobileBrowser, iOS and Android apps
About this course

What the Performance Conversations course covers

This course covers performance conversations in eight microlessons, each under 5 minutes. It's built for managers who run reviews and regular check-ins, and covers effective reviews, reducing bias, preparing for difficult conversations, the SBI feedback model, coaching with GROW and setting clear expectations.

Learning outcomes

What your people will be able to do

  • Use proven techniques for performance conversations
  • Run structured, evidence-based performance reviews
  • Prepare for and manage difficult conversations with clarity and emotional intelligence
  • Use the SBI and GROW models to give precise feedback and coaching
  • Set clear, achievable expectations that motivate people
  • Find and address the root causes of underperformance
Course contents

8 microlessons

Each microlesson is a short, TikTok-style video lesson.

1Welcome to Mastering Performance Conversations
2How to Give an Effective Performance Review
3Structured Process
4Preparing for a Difficult Conversation
5Feel Less Uncomfortable
6Using the SBI Model for Feedback
7Coaching With the GROW Model
8Clear Expectations

  1. Welcome to Mastering Performance Conversations: Why performance conversations matter, and what this course covers.
  2. How to Give an Effective Performance Review: The three parts of a good review: expectations, feedback and growth.
  3. Structured Process: Using a structured, evidence-based process to reduce bias in reviews.
  4. Preparing for a Difficult Conversation: How to prepare: understand the problem and anticipate the emotions involved.
  5. Feel Less Uncomfortable: Finding the why behind a performance issue before you talk about it.
  6. Using the SBI Model for Feedback: Giving precise feedback with Situation, Behavior and Impact.
  7. Coaching With the GROW Model: Running a coaching conversation with Goal, Reality, Options and Will.
  8. Clear Expectations: Why clear expectations motivate people and make reviews fairer.
Audience

Who should take this course

Who it's for

  • Managers who run performance reviews and regular check-ins
  • New managers preparing for their first review cycle
  • HR teams supporting managers through appraisals
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • ReportTeam Progress Email

    Managers get a regular email with their team's overdue courses and courses due in the next 30 days.

  • EngagePoints and streaks

    Points, streaks and leaderboards keep people coming back to finish.

  • TrackReporting & Insights

    See who has started, finished or is overdue, by person and by team.

Customer stories

Teams that build better leaders with 5Mins

People and L&D leaders on what changed when they moved their leadership training to 5Mins. Pick a team to see what changed.

LeadershipLeadership Development Food technology 20

training days saved across the first-time manager cohort

  • 13 first-time managers trained
  • 1 hour a fortnight, instead of half-day sessions

Getting every manager into a three-hour session was near impossible, so we flipped it: bite-sized lessons first, then one hour together every two weeks. Our managers now bring me solutions, not problems.

Debra SymeDebra SymeChief People Officer, Ivy Farm
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LeadershipLeadership Development SaaS 83%

less leadership training time, from 24 hours to 4 hours a quarter

  • 100% voluntary retention
  • Zero drop-offs from the program

Switching to 5Mins cut our online training time from 24 hours to 4 per quarter, and our live sessions got better. We kept 100% voluntary retention and saw zero drop-offs.

Scott BrinkmeyerScott BrinkmeyerLearning and Development Manager, Channable
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LeadershipLeadership Development MedTech, 45,000+ employees 50%

shorter program, from 5 months to under 3

  • 4.4/5 program rating from participants
  • 2 weeks between modules, instead of a month

5Mins was the missing piece in our global HR program. Releasing a module every two weeks instead of every month cut the program from five months to just under three, without losing quality.

Talwinder SinghTalwinder SinghAssociate Director, Org and Capability, Greater Asia, BD
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★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Performance Conversations training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
  • No card needed

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Free course catalogues

Take the catalogue with you

Free PDF catalogues to share with your managers and your team.

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Your questions answered

Questions about Performance Conversations training

How long is the Performance Conversations course?

It's made up of 8 microlessons, each under 5 minutes. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

What does the course cover?

Effective performance reviews, reducing bias, preparing for difficult conversations, the SBI feedback model, coaching with the GROW model and setting clear expectations.

Who should take Performance Conversations training?

Managers who run performance reviews and check-ins, and HR teams who support them.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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