How long is the Communication Essentials in Hospitality course?

It's made up of 5 short microlessons. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

What does the course cover?

The 3 Vs of communication, smiling and positive energy, surprise and delight, body language and empathy.

Who should take Communication Essentials in Hospitality training?

Front-of-house, reception and other guest-facing teams, plus the supervisors who coach them.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

Communication Essentials in Hospitality Training Course

What the Communication Essentials in Hospitality course covers

This course covers communication for hospitality in five short microlessons. It's built for guest-facing teams who want to turn good service into memorable experiences, and covers the 3 Vs of communication, smiling and bringing positive energy, surprising and delighting guests, body language, and why empathy matters.

SalesSales & CS Enablement

SaaS 83%

less training time, from 24 hours to 4 hours a quarter

100% voluntary retention, with zero drop-offs
Better live sessions, built on short pre-work

Switching to 5Mins cut our online training time from 24 hours to 4 per quarter, and our live sessions got better. We kept 100% voluntary retention and saw zero drop-offs.

Scott BrinkmeyerLearning and Development Manager, Channable

Read the Channable story

SalesSales & CS Enablement

Clinical trial payments 95%

less setup time, from 3+ hours per session to one annual setup

100% of manual tracking spreadsheets removed
3+ hours saved on every training session

We wanted our salespeople to have real conversations with customers, built on listening and reflecting. 5Mins takes the pressure off the people delivering the training. It's like the Duolingo of the corporate world.

Richard McCannGlobal VP of Clinical Site Payments & Data Analytics, Greenphire

Read the Greenphire story

SalesSales & CS Enablement

Marketing agency, multiple offices 2 weeks

between live sessions, with microlessons and discussion questions sent out before each one

Multiple offices and time zones
No full days blocked out for training

Blocking out a full day for training was never realistic. Now short lessons and discussion questions go out before each session every two weeks, so people arrive having already done the thinking.