Upselling in Hospitality training

Three short microlessons on upselling without sounding pushy, with three proven restaurant scripts, five selling principles and tips on reading your guests.

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The Art of Upselling in Hospitality course preview
3Short, TikTok-style microlessonsIn the browser or the iOS and Android apps

Revenue teams that chose 5Mins

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  • OnlineSelf-paced format
  • 3Microlessons
  • MobileBrowser, iOS and Android apps
About this course

What the Upselling in Hospitality course covers

This course covers upselling in hospitality in three short microlessons. It's built for servers, bartenders and front-of-house teams, and covers three restaurant upselling scripts, five principles of selling and upselling as a server, and how to upsell without turning guests off.

Learning outcomes

What your people will be able to do

  • Use three upselling scripts to raise the average check
  • Apply five selling principles to recommend dishes and drinks
  • Use inflection, value stacking and suggestive phrasing
  • Tailor suggestions to what each guest likes
  • Time your offers so you don't close the check too early
  • Make offers that feel like good advice, not pressure
Course contents

3 microlessons

Each microlesson is a short, TikTok-style video lesson.

13 Restaurant Upselling Scripts to Boost Sales
25 Principles of Selling and Upselling as a Waiter or Server
3How to Upsell Without Turning Off Guests

  1. 3 Restaurant Upselling Scripts to Boost Sales: Three upselling scripts that raise the average check.
  2. 5 Principles of Selling and Upselling as a Waiter or Server: Five principles for recommending dishes and drinks with confidence.
  3. How to Upsell Without Turning Off Guests: Reading guests and timing offers so upselling never feels pushy.
Audience

Who should take this course

Who it's for

  • Servers and bartenders
  • Front-of-house teams in restaurants, bars and hotels
  • Supervisors who coach sales during service
How it runs in 5Mins

Assign it once, then let 5Mins do the chasing

Every course in the 5Mins library runs on the same zero-admin engine.

  • EnrollAuto-enroll

    Enroll people automatically from your HR system, with 100+ HRIS platforms supported.

  • RemindReminders

    Nudges by email, Slack, Microsoft Teams and push until the course is done.

  • ReportTeam Progress Email

    Managers get a regular email with their team's overdue courses and courses due in the next 30 days.

  • EngagePoints and streaks

    Points, streaks and leaderboards keep people coming back to finish.

  • TrackReporting & Insights

    See who has started, finished or is overdue, by person and by team.

Customer stories

Revenue teams that train with 5Mins

Sales, people and L&D leaders on what changed when they moved their training to 5Mins. Pick a team to see what changed.

SalesSales & CS Enablement SaaS 83%

less training time, from 24 hours to 4 hours a quarter

  • 100% voluntary retention, with zero drop-offs
  • Better live sessions, built on short pre-work

Switching to 5Mins cut our online training time from 24 hours to 4 per quarter, and our live sessions got better. We kept 100% voluntary retention and saw zero drop-offs.

Scott BrinkmeyerScott BrinkmeyerLearning and Development Manager, Channable
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SalesSales & CS Enablement Clinical trial payments 95%

less setup time, from 3+ hours per session to one annual setup

  • 100% of manual tracking spreadsheets removed
  • 3+ hours saved on every training session

We wanted our salespeople to have real conversations with customers, built on listening and reflecting. 5Mins takes the pressure off the people delivering the training. It's like the Duolingo of the corporate world.

Richard McCannRichard McCannGlobal VP of Clinical Site Payments & Data Analytics, Greenphire
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SalesSales & CS Enablement Marketing agency, multiple offices 2 weeks

between live sessions, with microlessons and discussion questions sent out before each one

  • Multiple offices and time zones
  • No full days blocked out for training

Blocking out a full day for training was never realistic. Now short lessons and discussion questions go out before each session every two weeks, so people arrive having already done the thinking.

Lucy StilemanLucy StilemanGlobal Director of Campaign Delivery, Interlink
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★ Free sample lesson

See 5Mins in action with a free sample lesson

Interested in Upselling in Hospitality training? Request a free sample lesson, book a short demo with our team, and we'll share your sample lessons after the call.

  • Real microlessons from our library
  • A short demo with our team
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Free course catalogues

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Free PDF catalogues to share with your managers and your team.

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Your questions answered

Questions about Upselling in Hospitality training

How long is the Upselling in Hospitality course?

It's made up of 3 short microlessons. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

What does the course cover?

Three restaurant upselling scripts, five principles of selling and upselling as a server, and how to upsell without turning guests off.

Who should take Upselling in Hospitality training?

Servers, bartenders and front-of-house teams, and the supervisors who coach them.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

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