How long is the Front Office Essentials course?

It's made up of 12 short microlessons. Learners can finish it in one sitting or spread it over a few days, and 5Mins sends reminders until it is done.

What does the course cover?

Front office structure and responsibilities, the guest cycle, front office technology, image standards, interpersonal skills, acronyms, multitasking, interdepartmental communication, listening, telephone etiquette and upselling.

Who should take Front Office Essentials training?

Hotel receptionists, guest service agents, new front office starters and the supervisors who train them.

Can new starters take it on their phone?

Yes. Learners use the 5Mins iOS and Android apps or a browser, so new front office starters can learn between shifts.

Can I try the course first?

Yes. Request a free sample lesson and book a short demo with our team. After your demo, we'll share sample lessons with you so you can see the format for yourself.

Front Office Essentials Training Course

What the Front Office Essentials course covers

This course covers hotel front office essentials in twelve short microlessons. It's built for receptionists, guest service agents and front office supervisors, and covers how the front office is structured, its main responsibilities across the guest cycle, front office technology, image and grooming standards, interpersonal skills, common acronyms, multitasking at peak times, interdepartmental communication, listening, telephone etiquette and upselling.

SalesSales & CS Enablement

SaaS 83%

less training time, from 24 hours to 4 hours a quarter

100% voluntary retention, with zero drop-offs
Better live sessions, built on short pre-work

Switching to 5Mins cut our online training time from 24 hours to 4 per quarter, and our live sessions got better. We kept 100% voluntary retention and saw zero drop-offs.

Scott BrinkmeyerLearning and Development Manager, Channable

Read the Channable story

SalesSales & CS Enablement

Clinical trial payments 95%

less setup time, from 3+ hours per session to one annual setup

100% of manual tracking spreadsheets removed
3+ hours saved on every training session

We wanted our salespeople to have real conversations with customers, built on listening and reflecting. 5Mins takes the pressure off the people delivering the training. It's like the Duolingo of the corporate world.

Richard McCannGlobal VP of Clinical Site Payments & Data Analytics, Greenphire

Read the Greenphire story

SalesSales & CS Enablement

Marketing agency, multiple offices 2 weeks

between live sessions, with microlessons and discussion questions sent out before each one

Multiple offices and time zones
No full days blocked out for training

Blocking out a full day for training was never realistic. Now short lessons and discussion questions go out before each session every two weeks, so people arrive having already done the thinking.